Genesys offers a tiered pricing structure for its Cloud CX platform, with different levels of functionality and support. The base plan, Genesys Cloud 1 (Voice), starts at $75 per user per month when billed annually. This increases to $95 per user per month for Genesys Cloud 2 (Digital), which adds digital channel support. The most comprehensive plan, Genesys Cloud 3 (Digital + WEM + Voice), is priced at $155 per user per month.