Call Center Software

See the top Call Center Software for small business enterprises in 2023. Compare and filter by verified user reviews, features, integrators, pricing and more.

JustCall
By
JustCall
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JustCall Features
✔ Alerts/Notifications
✔ Call Center Management
✔ Call Recording
✔ Call Routing
✔ Campaign Management
✔ Contact Management
✔ Customizable Templates
✔ IVR / Voice Recognition
✔ Mass Texting
✔ Message Personalization
JustCall Pricing
Standard
$24
per User
per Month
Premium
$48
per User
per Month
Free
VoIPstudio
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VoIPstudio
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VoIPstudio Features
✔ Access Controls/Permissions
✔ Activity Dashboard
✔ Alerts/Notifications
✔ Automatic Call Distribution
✔ Blended Call Center
✔ Call Center Management
✔ Call Conferencing
✔ Call List Management
✔ Call Logging
✔ Call Monitoring
VoIPstudio Pricing
Pay-As-You-Go
$4
per User
per Month
2K Bundle
$16.99
per User
per Month
Free
Exotel
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Exotel
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Exotel Features
✔ 2-Way Messaging
✔ Call Recording
✔ Call Tagging
✔ Message Personalization
✔ On-Demand Recording
✔ Reporting/Analytics
✔ Scheduled Messaging
✔ Automatic Call Distribution
✔ IVR/Voice Recognition
✔ Chat/Messaging
Exotel Pricing
Dabbler
$200
per Company
per
Believer
$500
per Company
per
Influencer
$1000
per Company
per
Free
Deskpro
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Deskpro
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Deskpro Features
✔ Customization
✔ Reporting
✔ User Role and Access Management
✔ Dashboards
✔ Ticket Creation
✔ Workflow Tools
✔ Ticket Collaboration
✔ SLA Management
✔ Automated Response
✔ Help Center
Deskpro Pricing
Team
$29
per User
per Month
Professional
$59
per User
per Month
Enterprise
$99
per User
per Month
Inperium Talk
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Inperium
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Inperium Talk Features
✔ Automated Attendant
✔ Call Logging
✔ Call Monitoring
✔ Call Recording
✔ Call Routing
✔ Call Transfer
✔ Employee Directory
✔ IVR / Voice Recognition
✔ Mobile Access
✔ PBX
Inperium Talk Pricing
Pay as you go
$5
per User
per Month
Essential
$20
per Company
per Month
Professional
$79.20
per Company
per Month
Enterprise
$159.20
per Company
per Month
Free
Tegsoft
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Tegsoft
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Tegsoft Features
✔ Queue Management
✔ Call Logging
✔ Call Monitoring
✔ Call Scripting
✔ Computer Telephony Integration
✔ Call Recording
✔ Automatic Call Distribution
✔ IVR / Voice Recognition
✔ Reporting/Analytics
✔ Campaign Management
Tegsoft Pricing
Text Based
$22
per Company
per Month
Inbound
$52
per User
per Month
Outbound
$52
per User
per Month
LiveVox
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LiveVox
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LiveVox Features
✔ Call Recording
✔ Call Routing
✔ Caller ID
✔ Call Tracking Metrics
✔ Conversion Tracking
✔ CRM
✔ IVR/Voice Recognition
✔ Automatic Call Distribution
✔ Batch Communications
✔ Blended Call Center
LiveVox Pricing
Essential
$65
per User
per Month
Professional
$120
per User
per Month
Enterprise
$150
per Company
per Month
DCDial
By
Palm Labs LLC.
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DCDial Features
✔ 2-Way Messaging Activity Dashboard Agent Interface Auto-Dialer Automated Attendant Automated Routing Automatic Call Distribution Blended Call Center Call Center Management Call Logging Call Monitoring Call Recording Call Routing Call Scheduling Call Scripting
DCDial Pricing
PRO
$1499
per User
per Month
GROW
$899
per User
per Month
STARTUP
$299
per User
per Month
BASIC
$99
per User
per Month
ON DEMAND
$5¢
per User
per Month
Inbound Call Center Software
By
AirCall
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Inbound Call Center Software Features
✔ Get context on every call
✔ automatically syncing call notes and tags
✔ Speed up onboarding and monitor performance
✔ Maintain call quality and reliability
✔ CRM Integrations
✔ Call Routing
✔ Call Center Analytics
✔ Interactive Voice Response
✔ Call Tags and Disposition Codes
Inbound Call Center Software Pricing
Essentials
$30
per User
per Month
Professional
$50
per User
per Month
Custom
$Contact Sales
per User
per Month
Outbound Call Center Software
By
Aircall
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Outbound Call Center Software Features
✔ Connect Aircall to CRM tools
✔ Track individual and team activity
✔ Coach and get your team up to speed quickly
✔ Power Dialer
✔ CRM Integrations
✔ Call Whispering
✔ Call Recording
✔ Call Tags
✔ Click to dial
Outbound Call Center Software Pricing
Essential
$30
per User
per Month
Professional
$50
per User
per Month
Custom
$Contact Sales
per User
per Month
Business Phone System
By
Aircall
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Business Phone System Features
✔ Customize
✔ Easily integrate with CRM & Helpdesk
✔ Gain visibility into call metrics
✔ Toll free numbers
✔ International numbers
✔ IVR
✔ Call Conference Solution
✔ Customized solution
✔ ring on speakers
✔ shared contacts
Business Phone System Pricing
Essential
$30
per User
per Month
Professional
$50
per User
per Month
Custom
$Contact Sales
per User
per Month
Retail & E-commerce Call Center Software
By
Aircall
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Retail & E-commerce Call Center Software Features
✔ Connect Aircall to your e-commerce platform
✔ Reduce resolution time
✔ Track call activity
✔ Easy, remote-first solution
✔ Live Feed
✔ Call Monitoring
✔ Call Queuing
✔ Call Recording
✔ Call Routing
✔ Business Hours
Retail & E-commerce Call Center Software Pricing
Essential
$30
per User
per Month
Professional
$50
per User
per Month
Custom
$Contact Sales
per User
per Month
Non-Profit Solutions
By
Aircall
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Non-Profit Solutions Features
✔ Get set up in minutes
✔ Set up your call flow to route calls
✔ Reach more donors
✔ Gain visibility with call metrics
✔ Call Routing
✔ Call Center Analytics
✔ Queue Callback
✔ Call Recording
✔ Click to Dial
✔ Call Monitoring
Non-Profit Solutions Pricing
Essentials
$30
per User
per Month
Professional
$50
per User
per Month
Custom
$Contact Sales
per User
per Month
CallTrackingMetrics
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CallTrackingMetrics
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CallTrackingMetrics Features
✔ Computer Telephony Integration
✔ Queue Management
✔ Agent Interface
✔ Collaboration Tools
✔ Workforce Management
✔ Automated Routing
✔ IVR/Voice Recognition
✔ Quality Management
✔ Chatbot
✔ Cross Channel Attribution
CallTrackingMetrics Pricing
Performance
$36
per User
per Month
Growth
$99
per User
per Month
Connect
$274
per User
per Month
UJET
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UJET
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UJET Features
✔ Knowledge Base Management
✔ Automated Routing
✔ Alerts/Escalation
✔ Multi-Channel Communication
✔ Reporting/Analytics
✔ Activity Dashboard
✔ Customizable Branding
✔ Real-Time Chat
✔ Automatic Call Distribution
✔ CRM
UJET Pricing
Basic
$65
per User
per Month
Pro
$99
per User
per Month
Digital
$69
per User
per Month
Enterprise
$120
per User
per Month