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See the top Call Center Software for small business enterprises in 2023. Compare and filter by verified user reviews, features, integrators, pricing and more.
Pricing:
Deployment:
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Pricing:
Deployment:
JustCall
✔ Alerts/Notifications
✔ Call Center Management
✔ Call Recording
✔ Call Routing
✔ Campaign Management
✔ Contact Management
✔ Customizable Templates
✔ IVR / Voice Recognition
✔ Mass Texting
✔ Message Personalization
per User
per Month
per User
per Month
VoIPstudio
✔ Access Controls/Permissions
✔ Activity Dashboard
✔ Alerts/Notifications
✔ Automatic Call Distribution
✔ Blended Call Center
✔ Call Center Management
✔ Call Conferencing
✔ Call List Management
✔ Call Logging
✔ Call Monitoring
per User
per Month
per User
per Month
Exotel
✔ 2-Way Messaging
✔ Call Recording
✔ Call Tagging
✔ Message Personalization
✔ On-Demand Recording
✔ Reporting/Analytics
✔ Scheduled Messaging
✔ Automatic Call Distribution
✔ IVR/Voice Recognition
✔ Chat/Messaging
per Company
per
per Company
per
per Company
per
Deskpro
✔ Customization
✔ Reporting
✔ User Role and Access Management
✔ Dashboards
✔ Ticket Creation
✔ Workflow Tools
✔ Ticket Collaboration
✔ SLA Management
✔ Automated Response
✔ Help Center
per User
per Month
per User
per Month
per User
per Month
Inperium
✔ Automated Attendant
✔ Call Logging
✔ Call Monitoring
✔ Call Recording
✔ Call Routing
✔ Call Transfer
✔ Employee Directory
✔ IVR / Voice Recognition
✔ Mobile Access
✔ PBX
per User
per Month
per Company
per Month
per Company
per Month
per Company
per Month
Tegsoft
✔ Queue Management
✔ Call Logging
✔ Call Monitoring
✔ Call Scripting
✔ Computer Telephony Integration
✔ Call Recording
✔ Automatic Call Distribution
✔ IVR / Voice Recognition
✔ Reporting/Analytics
✔ Campaign Management
per Company
per Month
per User
per Month
per User
per Month
LiveVox
✔ Call Recording
✔ Call Routing
✔ Caller ID
✔ Call Tracking Metrics
✔ Conversion Tracking
✔ CRM
✔ IVR/Voice Recognition
✔ Automatic Call Distribution
✔ Batch Communications
✔ Blended Call Center
per User
per Month
per User
per Month
per Company
per Month
Palm Labs LLC.
✔ 2-Way Messaging Activity Dashboard Agent Interface Auto-Dialer Automated Attendant Automated Routing Automatic Call Distribution Blended Call Center Call Center Management Call Logging Call Monitoring Call Recording Call Routing Call Scheduling Call Scripting
per User
per Month
per User
per Month
per User
per Month
per User
per Month
per User
per Month
AirCall
✔ Get context on every call
✔ automatically syncing call notes and tags
✔ Speed up onboarding and monitor performance
✔ Maintain call quality and reliability
✔ CRM Integrations
✔ Call Routing
✔ Call Center Analytics
✔ Interactive Voice Response
✔ Call Tags and Disposition Codes
per User
per Month
per User
per Month
per User
per Month
Aircall
✔ Connect Aircall to CRM tools
✔ Track individual and team activity
✔ Coach and get your team up to speed quickly
✔ Power Dialer
✔ CRM Integrations
✔ Call Whispering
✔ Call Recording
✔ Call Tags
✔ Click to dial
per User
per Month
per User
per Month
per User
per Month
Aircall
✔ Customize
✔ Easily integrate with CRM & Helpdesk
✔ Gain visibility into call metrics
✔ Toll free numbers
✔ International numbers
✔ IVR
✔ Call Conference Solution
✔ Customized solution
✔ ring on speakers
✔ shared contacts
per User
per Month
per User
per Month
per User
per Month
✔ Connect Aircall to your e-commerce platform
✔ Reduce resolution time
✔ Track call activity
✔ Easy, remote-first solution
✔ Live Feed
✔ Call Monitoring
✔ Call Queuing
✔ Call Recording
✔ Call Routing
✔ Business Hours
per User
per Month
per User
per Month
per User
per Month
Aircall
✔ Get set up in minutes
✔ Set up your call flow to route calls
✔ Reach more donors
✔ Gain visibility with call metrics
✔ Call Routing
✔ Call Center Analytics
✔ Queue Callback
✔ Call Recording
✔ Click to Dial
✔ Call Monitoring
per User
per Month
per User
per Month
per User
per Month
CallTrackingMetrics
✔ Computer Telephony Integration
✔ Queue Management
✔ Agent Interface
✔ Collaboration Tools
✔ Workforce Management
✔ Automated Routing
✔ IVR/Voice Recognition
✔ Quality Management
✔ Chatbot
✔ Cross Channel Attribution
per User
per Month
per User
per Month
per User
per Month
UJET
✔ Knowledge Base Management
✔ Automated Routing
✔ Alerts/Escalation
✔ Multi-Channel Communication
✔ Reporting/Analytics
✔ Activity Dashboard
✔ Customizable Branding
✔ Real-Time Chat
✔ Automatic Call Distribution
✔ CRM
per User
per Month
per User
per Month
per User
per Month
per User
per Month