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Call Center Software

See the top Call Center Software for small business enterprises in 2023. Compare and filter by verified user reviews, features, integrators, pricing and more.

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  • JustCall logo

    JustCall

    By

    JustCall

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    JustCall Features

    ✔ Alerts/Notifications

    ✔ Call Center Management

    ✔ Call Recording

    ✔ Call Routing

    ✔ Campaign Management

    ✔ Contact Management

    ✔ Customizable Templates

    ✔ IVR / Voice Recognition

    ✔ Mass Texting

    ✔ Message Personalization

    JustCall Pricing
    Standard
    $24

    per User

    per Month

    Premium
    $48

    per User

    per Month

    Free
  • VoIPstudio logo

    VoIPstudio

    By

    VoIPstudio

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    VoIPstudio Features

    ✔ Access Controls/Permissions

    ✔ Activity Dashboard

    ✔ Alerts/Notifications

    ✔ Automatic Call Distribution

    ✔ Blended Call Center

    ✔ Call Center Management

    ✔ Call Conferencing

    ✔ Call List Management

    ✔ Call Logging

    ✔ Call Monitoring

    VoIPstudio Pricing
    Pay-As-You-Go
    $4

    per User

    per Month

    2K Bundle
    $16.99

    per User

    per Month

    Free
  • Exotel logo

    Exotel

    By

    Exotel

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    Exotel Features

    ✔ 2-Way Messaging

    ✔ Call Recording

    ✔ Call Tagging

    ✔ Message Personalization

    ✔ On-Demand Recording

    ✔ Reporting/Analytics

    ✔ Scheduled Messaging

    ✔ Automatic Call Distribution

    ✔ IVR/Voice Recognition

    ✔ Chat/Messaging

    Exotel Pricing
    Dabbler
    $200

    per Company

    per

    Believer
    $500

    per Company

    per

    Influencer
    $1000

    per Company

    per

    Free
  • Deskpro logo

    Deskpro

    By

    Deskpro

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    Deskpro Features

    ✔ Customization

    ✔ Reporting

    ✔ User Role and Access Management

    ✔ Dashboards

    ✔ Ticket Creation

    ✔ Workflow Tools

    ✔ Ticket Collaboration

    ✔ SLA Management

    ✔ Automated Response

    ✔ Help Center

    Deskpro Pricing
    Team
    $29

    per User

    per Month

    Professional
    $59

    per User

    per Month

    Enterprise
    $99

    per User

    per Month

  • Inperium Talk logo

    Inperium Talk

    By

    Inperium

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    Inperium Talk Features

    ✔ Automated Attendant

    ✔ Call Logging

    ✔ Call Monitoring

    ✔ Call Recording

    ✔ Call Routing

    ✔ Call Transfer

    ✔ Employee Directory

    ✔ IVR / Voice Recognition

    ✔ Mobile Access

    ✔ PBX

    Inperium Talk Pricing
    Pay as you go
    $5

    per User

    per Month

    Essential
    $20

    per Company

    per Month

    Professional
    $79.20

    per Company

    per Month

    Enterprise
    $159.20

    per Company

    per Month

    Free
  • Tegsoft logo

    Tegsoft

    By

    Tegsoft

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    Tegsoft Features

    ✔ Queue Management

    ✔ Call Logging

    ✔ Call Monitoring

    ✔ Call Scripting

    ✔ Computer Telephony Integration

    ✔ Call Recording

    ✔ Automatic Call Distribution

    ✔ IVR / Voice Recognition

    ✔ Reporting/Analytics

    ✔ Campaign Management

    Tegsoft Pricing
    Text Based
    $22

    per Company

    per Month

    Inbound
    $52

    per User

    per Month

    Outbound
    $52

    per User

    per Month

  • LiveVox logo

    LiveVox

    By

    LiveVox

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    LiveVox Features

    ✔ Call Recording

    ✔ Call Routing

    ✔ Caller ID

    ✔ Call Tracking Metrics

    ✔ Conversion Tracking

    ✔ CRM

    ✔ IVR/Voice Recognition

    ✔ Automatic Call Distribution

    ✔ Batch Communications

    ✔ Blended Call Center

    LiveVox Pricing
    Essential
    $65

    per User

    per Month

    Professional
    $120

    per User

    per Month

    Enterprise
    $150

    per Company

    per Month

  • DCDial logo

    DCDial

    By

    Palm Labs LLC.

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    DCDial Features

    ✔ 2-Way Messaging Activity Dashboard Agent Interface Auto-Dialer Automated Attendant Automated Routing Automatic Call Distribution Blended Call Center Call Center Management Call Logging Call Monitoring Call Recording Call Routing Call Scheduling Call Scripting

    DCDial Pricing
    PRO
    $1499

    per User

    per Month

    GROW
    $899

    per User

    per Month

    STARTUP
    $299

    per User

    per Month

    BASIC
    $99

    per User

    per Month

    ON DEMAND
    $5¢

    per User

    per Month

  • Inbound Call Center Software logo
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    Inbound Call Center Software Features

    ✔ Get context on every call

    ✔ automatically syncing call notes and tags

    ✔ Speed up onboarding and monitor performance

    ✔ Maintain call quality and reliability

    ✔ CRM Integrations

    ✔ Call Routing

    ✔ Call Center Analytics

    ✔ Interactive Voice Response

    ✔ Call Tags and Disposition Codes

    Inbound Call Center Software Pricing
    Essentials
    $30

    per User

    per Month

    Professional
    $50

    per User

    per Month

    Custom
    $Contact Sales

    per User

    per Month

  • Outbound Call Center Software Features

    ✔ Connect Aircall to CRM tools

    ✔ Track individual and team activity

    ✔ Coach and get your team up to speed quickly

    ✔ Power Dialer

    ✔ CRM Integrations

    ✔ Call Whispering

    ✔ Call Recording

    ✔ Call Tags

    ✔ Click to dial

    Outbound Call Center Software Pricing
    Essential
    $30

    per User

    per Month

    Professional
    $50

    per User

    per Month

    Custom
    $Contact Sales

    per User

    per Month

  • Business Phone System logo
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    Business Phone System Features

    ✔ Customize

    ✔ Easily integrate with CRM & Helpdesk

    ✔ Gain visibility into call metrics

    ✔ Toll free numbers

    ✔ International numbers

    ✔ IVR

    ✔ Call Conference Solution

    ✔ Customized solution

    ✔ ring on speakers

    ✔ shared contacts

    Business Phone System Pricing
    Essential
    $30

    per User

    per Month

    Professional
    $50

    per User

    per Month

    Custom
    $Contact Sales

    per User

    per Month

  • Retail & E-commerce Call Center Software Features

    ✔ Connect Aircall to your e-commerce platform

    ✔ Reduce resolution time

    ✔ Track call activity

    ✔ Easy, remote-first solution

    ✔ Live Feed

    ✔ Call Monitoring

    ✔ Call Queuing

    ✔ Call Recording

    ✔ Call Routing

    ✔ Business Hours

    Retail & E-commerce Call Center Software Pricing
    Essential
    $30

    per User

    per Month

    Professional
    $50

    per User

    per Month

    Custom
    $Contact Sales

    per User

    per Month

  • Non-Profit Solutions logo
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    Non-Profit Solutions Features

    ✔ Get set up in minutes

    ✔ Set up your call flow to route calls

    ✔ Reach more donors

    ✔ Gain visibility with call metrics

    ✔ Call Routing

    ✔ Call Center Analytics

    ✔ Queue Callback

    ✔ Call Recording

    ✔ Click to Dial

    ✔ Call Monitoring

    Non-Profit Solutions Pricing
    Essentials
    $30

    per User

    per Month

    Professional
    $50

    per User

    per Month

    Custom
    $Contact Sales

    per User

    per Month

  • CallTrackingMetrics logo

    CallTrackingMetrics

    By

    CallTrackingMetrics

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    CallTrackingMetrics Features

    ✔ Computer Telephony Integration

    ✔ Queue Management

    ✔ Agent Interface

    ✔ Collaboration Tools

    ✔ Workforce Management

    ✔ Automated Routing

    ✔ IVR/Voice Recognition

    ✔ Quality Management

    ✔ Chatbot

    ✔ Cross Channel Attribution

    CallTrackingMetrics Pricing
    Performance
    $36

    per User

    per Month

    Growth
    $99

    per User

    per Month

    Connect
    $274

    per User

    per Month

  • UJET logo

    UJET

    By

    UJET

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    UJET Features

    ✔ Knowledge Base Management

    ✔ Automated Routing

    ✔ Alerts/Escalation

    ✔ Multi-Channel Communication

    ✔ Reporting/Analytics

    ✔ Activity Dashboard

    ✔ Customizable Branding

    ✔ Real-Time Chat

    ✔ Automatic Call Distribution

    ✔ CRM

    UJET Pricing
    Basic
    $65

    per User

    per Month

    Pro
    $99

    per User

    per Month

    Digital
    $69

    per User

    per Month

    Enterprise
    $120

    per User

    per Month