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Call Center Software Solution logo

Call Center Software Solution

by AirCall

star
4.9out of 5 (474)
5.0/ 5
Ease of Use
4.0/ 5
Breadth of Features
4.0/ 5
Value for Money
3.8/ 5
Customer Support
3.3/ 5
Ease of Implementation
What is Call Center Software Solution?accordian

Simplify call center setup so your support and sales teams can get up to speed sooner.Work efficiently as a team

Best for Companies who areaccordian

Enterprise Building IconALL SEGMENT

Competitive Advantageaccordian

Simplify call center setup so your support and sales teams can get up to speed sooner. Invite your agents, organize your workflows, and open for business anywhere. Work efficiently as a team Build IVR menus and smart routing rules to direct callers to the right agent every time. Collaborate on calls through the shared inbox, apply tags or comments, and assign follow-ups to specific teammates. Track progress toward KPIs Gain visibility into call center performance with the live activity feed. See who’s available, who’s in a call, and how long customers have been waiting. Adapt strategy in the moment to minimize missed calls and achieve your objectives. Call center features Call Routing Direct calls to the correct teammates every time by customizing distribution and ring rules. Call Monitoring Software Accelerate employee training and boost call quality assurance by monitoring live calls. Business Hours Set customized schedules to confirm exactly when each of your numbers are available to receive calls. After-Call Work After a call, give your team the time to tag, assign, and prepare for the next conversation. Call Center Analytics Keep track of all your call center metrics—such as wait time, missed call rate, and call volume—in one place. Call Conference solution Make it a collaborative conversation using Aircall’s call conference feature. Host a total of five people in the same live conference call with Aircall’s VoIP calling solution. Call Queuing Give inbound callers the option to remain in queue until one of your agents is available to talk. Call Recording Review call recordings to help confirm details, monitor quality, and guide training sessions. Blocklist Numbers Eliminate spam callers and bots so you can focus more on the conversations your business cares about. Simple for admins and users One-click integrations Connect Aircall with your CRM or Helpdesk to centralize activity and automate call logging. Intuitive controls Reduce training from months to minutes with elegant apps your agents will appreciate. Easy to manage Add new numbers, teammates, or routing rules on the fly. No IT consultants required.

Support Emailaccordian[email protected]

Features

8Features
4Categories
4.9Verified User Rating
  • Call Routing
  • After-call work
  • Call Queuing
  • Call Monitoring Soft...
  • Call Center Analytic...
  • Call Recording
  • Call Conference Solu...
  • Blocklist numbers

Product Snapshots

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Ratings & Reviews

4.9out of 5
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Call Center Software Solution logo

Call Center Software Solution

By AirCall

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