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Genesys Cloud
by Data Direct Group
Genesys Cloud
by Data Direct Group
Profile Information Last updated on: 28 August 2024
Profile Information Last updated on: 28 August 2024
4.4out of 5(Overall)
We help make selecting a software for your business effortless, economical and efficient.
by Data Direct Group
by Data Direct Group
Profile Information Last updated on: 28 August 2024
Profile Information Last updated on: 28 August 2024
Genesys Cloud CX offers a comprehensive set of features for contact center and customer experience management. At its core, it provides omnichannel communication capabilities, allowing businesses to engage with customers across voice, email, chat, SMS, social media, and other digital channels. The platform includes advanced routing capabilities to ensure customers are connected with the most appropriate agent or resource.
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Features4
Categories4.4
Verified User Rating