Name: Genesys Cloud
Brand: Data Direct Group
SKU: 65fb215cde54cebf026427bd
Rating: 4.4 (502 reviews)

Network Status: Online

Pricing Overview

Genesys offers a tiered pricing structure for its Cloud CX platform, with different levels of functionality and support. The base plan, Genesys Cloud 1 (Voice), starts at $75 per user per month when billed annually. This increases to $95 per user per month for Genesys Cloud 2 (Digital), which adds digital channel support. The most comprehensive plan, Genesys Cloud 3 (Digital + WEM + Voice), is priced at $155 per user per month.

Genesys Cloud Pricing

View Pricing Plans

Genesys Cloud CX 1

$ 75

Per User Per Month

Last updated on: 28th Aug 2024

Voice channel
Call routing
Speech-enabled IVR
Outbound campaigns
Analytics and reporting
Unified communications
Interaction recording
Knowledge AI
Native bots AI
Predictive engagement AI
Predictive routing AI
Agent Copilot AI

Genesys Cloud CX 2

$ 115

Per User Per Month

Last updated on: 28th Aug 2024

For omnichannel contact centers with quality assurance and compliance built in
Digital channels
Voice channel
Omnichannel routing
Speech-enabled IVR
Outbound campaigns
Analytics and reporting
Unified communications
Quality assurance and compliance
Knowledge AI
Native bots AI
Predictive engagement AI
Predictive routing AI
Agent Copilot AI

Genesys Cloud CX 3

$ 154

Per User Per Month

Last updated on: 28th Aug 2024

For omnichannel contact centers with full WEM capabilities
Digital channels
Voice channel
Omnichannel routing
Speech-enabled IVR
Outbound campaigns
Analytics and reporting
Unified communications
Employee performance
Resource management
Quality assurance and compliance
Knowledge AI
Native bots AI
Predictive engagement AI
Predictive routing AI
Agent Copilot AI
AI-powered forecasting and scheduling AI
Speech and text analytics AI

Alternatives

Categories Associated

Genesys Cloud

Pricing Overview

Genesys Cloud Pricing

Genesys Cloud CX 1

Genesys Cloud CX 2

Genesys Cloud CX 3