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Sprinklr Service
by Data Direct Group
by Data Direct Group
Profile Information Last updated on: 28 August 2024
Profile Information Last updated on: 28 August 2024
We help make selecting a software for your business effortless, economical and efficient.
by Data Direct Group
by Data Direct Group
Profile Information Last updated on: 28 August 2024
Profile Information Last updated on: 28 August 2024
Sprinklr Service is a robust customer service platform that centralizes management of customer interactions across various digital channels such as social media, messaging apps, email, and live chat. By integrating these channels into a single interface, it allows businesses to respond promptly and effectively to customer inquiries, improving overall customer satisfaction. The platform is powered by AI, which intelligently routes customer queries to the appropriate support agents based on various factors, ensuring timely and relevant assistance. It also provides advanced analytics and reporting tools that offer insights into customer service performance, agent productivity, and customer sentiment. In addition to its core functionalities, Sprinklr Service offers automated responses and self-service options using chatbots and AI-driven knowledge bases, which handle routine inquiries and provide instant solutions to common problems. This reduces the workload on support teams and empowers customers to find answers quickly. The platform also supports team collaboration with shared inboxes, internal notes, and real-time communication tools. Security and compliance are key features, with robust data protection measures in place to ensure customer data privacy. Suitable for businesses of all sizes, Sprinklr Service offers a scalable and flexible solution that can be tailored to meet specific needs and grow with the organization over time.
Sprinklr Service offers a unified platform that integrates multiple digital communication channels, including social media, messaging apps, email, and live chat. This centralization allows businesses to manage customer interactions seamlessly and efficiently, reducing the complexity and inefficiency associated with using multiple systems. The platform's advanced AI capabilities further enhance its appeal, with intelligent routing, automated responses, and self-service options that improve the efficiency and personalization of customer support. By directing inquiries to the most suitable agents and handling routine questions with AI-driven knowledge bases, Sprinklr Service ensures quicker resolutions and a more satisfactory customer experience.
Seller
Data Direct Group
HQ Location
New York, NY
Company Website
https://www.sprinklr.com/
Contact
+1 9179337800
Year Founded
2009
Live Chat
Queue Management
Self Service Portal
Email Management
Call Center Management
Social Media Integration
Surveys & Feedback
Alerts/Escalation
$ 199
per User per Month
Free
per User per Month
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How is Sprinklr Service in terms of value for money?
for my 10000 people companyHow is Sprinklr Service in terms of ease of use?
for my 10000 people companyChinese
English
French
Spanish
German
Italian
Portuguese
Russian
Arabic
Japanese
Hindi
Where in GCC does Sprinklr Service have offices?
2. Dubai, United Arab Emirates
Who are Sprinklr Service customers in the Middle East?
1. Home Centre Middle East
Industry: Retail
Industry: Telecommunications.
Industry: Government.
What is Sprinklr Service's local address?
Dubai, United Arab Emirates
Is Sprinklr Service platform available in Arabic?
Yes.
Real-Time Recommendations: AI assists agents by providing contextual recommendations and relevant information during customer interactions, improving first-call resolution rates.
Workflow Automation: Post-call workflows, such as case summarization and disposition, are automated to save time and reduce manual errors.
2. Self-Service Capabilities
Conversational Bots: AI-powered bots help deflect customer queries to self-service channels, significantly improving self-service rates.
Knowledge Base Integration: AI optimizes the knowledge base for better searchability and relevance, allowing customers to find answers quickly.
3. Omnichannel Routing
Intelligent Routing: AI ensures that customer queries are routed to the most suitable agents based on their expertise and availability, enhancing efficiency and customer satisfaction.
Automated Quality Monitoring: AI-driven quality insights evaluate interaction quality across various touchpoints, providing actionable feedback for continuous improvement.
Sentiment Analysis: AI analyzes customer sentiment in real-time to help agents adjust their responses and improve customer experience.
5. Insights and Reporting
Real-Time Insights: AI processes vast amounts of unstructured data from multiple channels to provide actionable insights and trends, aiding in better decision-making.
6. Generative AI Capabilities
Content Generation: Sprinklr AI+ integrates with Google Cloud's Vertex AI and OpenAI's GPT models to generate content, summarize interactions, and provide recommendations, enhancing both marketing and customer service efforts.
7. Custom AI Models
What AI does Sprinklr Service use? Chat GPT, etc.
Sprinklr has developed over 1,250 industry-specific AI models that span 100+ languages and are tailored for various use cases across customer service, marketing, and social media management. These models are designed to drive productivity, better decision-making, and seamless customer experiences.
Sprinklr integrates generative AI capabilities through partnerships with OpenAI and Google Cloud's Vertex AI. This integration allows Sprinklr to offer advanced features such as conversation summarization, call note automation, and reply assistance. These features help streamline post-interaction processes and enhance agent productivity by providing relevant responses and insights in real-time.
Sprinklr employs conversational AI to power its chatbot functionalities. These chatbots can handle routine customer queries, deflect volumes to self-service channels, and provide personalized responses based on customer context and sentiment analysis. This reduces the burden on human agents and improves response times and customer satisfaction.
Sprinklr's AI processes vast amounts of unstructured data from multiple digital channels to provide real-time insights and predictive analytics. This helps in identifying trends, optimizing workflows, and making data-driven decisions to enhance customer service and marketing strategies.
Sprinklr AI Studio allows users to create custom AI models for specific business needs without extensive coding. These models can be used for text classification, sentiment analysis, and other tailored applications, ensuring that the AI capabilities align closely with the unique requirements of each business.
Sprinklr AI+ enhances quality management by automating quality scoring and sentiment analysis of customer interactions. This ensures consistent interaction quality and provides actionable feedback for continuous improvement.
Sprinklr's AI-powered self-service solutions include conversational bots and an SEO-optimized knowledge base, which help customers resolve their queries independently. This improves self-service rates and reduces the load on contact centers.
Is Sprinklr Service a Web3 company?
No.
Are there any Web3 components?
Sprinklr Service does not primarily operate as a Web3 company, but it does incorporate some elements and concepts related to Web3. Here are the relevant components and considerations:
Sprinklr has expressed interest in the potential of Web3 to fuel creative ideas and enhance customer experiences. Haitham Elkhatib, Vice President of MEA at Sprinklr, highlighted the importance of decentralization of data and content, allowing users to create, share, and consume in ways that reflect their personal values and tastes. This suggests that Sprinklr is aware of and exploring the possibilities that Web3 technologies can offer.
While not inherently a Web3 feature, Sprinklr's robust integration with social media and digital channels aligns with the decentralized and user-centric ethos of Web3. The platform's capabilities in social listening, community management, and real-time engagement across multiple channels can be seen as complementary to the principles of Web3, which emphasizes decentralized and user-driven interactions.
Sprinklr's use of AI to manage and analyze customer interactions can be enhanced by Web3's focus on data privacy and user control. Web3 aims to give users more control over their data, which aligns with Sprinklr's efforts to provide secure, AI-powered customer experiences.
Although there are no explicit Web3 technologies currently integrated into Sprinklr Service, the company is positioned to potentially incorporate blockchain-based solutions or decentralized applications (dApps) in the future. This could further enhance data security, transparency, and user control over personal information.