Sprinklr Service

Where in GCC does Sprinklr Service have offices?

1. Doha, Qatar

• Address: Office 14 & 15, Workinton, Mezzanine Floor, Burj Alfardan, Marina District, Doha, Qatar.

2. Dubai, United Arab Emirates

• Address: Sprinklr Gulf, Office 501, 5th Floor, Injaz Building, Dubai Internet City, Dubai, UAE.

Who are Sprinklr Service customers in the Middle East?

1. Home Centre Middle East

• Industry: Retail

   

• Use Case: Home Centre Middle East uses Sprinklr to manage inbound inquiries on social media, improving their ability to handle around 10,000 customer inquiries monthly. The platform has enabled them to close 25% more cases within their SLA and improve average handling times through AI-driven triaging and automated ticketing management.

2. A Middle Eastern Telecommunications Company

• Industry: Telecommunications.

   

• Use Case: This company leveraged Sprinklr to reduce case resolution times by 93%. They achieved a four-minute SLA for public comments on social channels and a 10-minute SLA for private messages. The AI-powered features, such as Automated Routing and Agent Assist, have significantly enhanced their customer service efficiency and quality assurance.

3. Department of Digital Ajman (DDA)

• Industry: Government.

   

• Use Case: The Department of Digital Ajman partnered with Sprinklr to deliver a unified citizen experience across all channels. This collaboration aims to drive innovation and enhance citizen satisfaction by integrating various digital touchpoints into a cohesive customer experience management system.

What is Sprinklr Service's local address?

Doha, Qatar

• Address: Office 14 & 15, Workinton, Mezzanine Floor, Burj Alfardan, Marina District, Doha, Qatar.

Dubai, United Arab Emirates

• Address: Sprinklr Gulf, Office 501, 5th Floor, Injaz Building, Dubai Internet City, Dubai, UAE. 

Is Sprinklr Service platform available in Arabic?

Yes.

Does Sprinklr Service platform use AI? And where?

AI-Powered Functionalities in Sprinklr Service

1. Agent Assistance

• Real-Time Recommendations: AI assists agents by providing contextual recommendations and relevant information during customer interactions, improving first-call resolution rates.

   

• Workflow Automation: Post-call workflows, such as case summarization and disposition, are automated to save time and reduce manual errors.

   

2. Self-Service Capabilities

• Conversational Bots: AI-powered bots help deflect customer queries to self-service channels, significantly improving self-service rates.

   

• Knowledge Base Integration: AI optimizes the knowledge base for better searchability and relevance, allowing customers to find answers quickly.

   

3. Omnichannel Routing

• Intelligent Routing: AI ensures that customer queries are routed to the most suitable agents based on their expertise and availability, enhancing efficiency and customer satisfaction.

   

4. Quality Assurance

• Automated Quality Monitoring: AI-driven quality insights evaluate interaction quality across various touchpoints, providing actionable feedback for continuous improvement.

   

• Sentiment Analysis: AI analyzes customer sentiment in real-time to help agents adjust their responses and improve customer experience.

   

5. Insights and Reporting

• Real-Time Insights: AI processes vast amounts of unstructured data from multiple channels to provide actionable insights and trends, aiding in better decision-making.

   

• Predictive Analytics: AI helps forecast customer behavior and potential issues, allowing proactive measures to be taken.

6. Generative AI Capabilities

• Content Generation: Sprinklr AI+ integrates with Google Cloud's Vertex AI and OpenAI's GPT models to generate content, summarize interactions, and provide recommendations, enhancing both marketing and customer service efforts.

   

• Dynamic Dialog Flows: AI enables the creation of more natural and context-specific conversations, moving beyond rigid decision trees.

7. Custom AI Models

• AI Studio: Sprinklr AI Studio allows the creation of custom AI models for text classification and other specific needs without requiring extensive coding, making it easier to tailor AI functionalities to specific business requirements.

8. Data Security and Governance

• Responsible AI: Sprinklr ensures data privacy and security by masking sensitive information and adhering to strict governance protocols while using AI technologies.

What AI does Sprinklr Service use? Chat GPT, etc.

1. Proprietary AI Models

Sprinklr has developed over 1,250 industry-specific AI models that span 100+ languages and are tailored for various use cases across customer service, marketing, and social media management. These models are designed to drive productivity, better decision-making, and seamless customer experiences.

2. Generative AI

Sprinklr integrates generative AI capabilities through partnerships with OpenAI and Google Cloud's Vertex AI. This integration allows Sprinklr to offer advanced features such as conversation summarization, call note automation, and reply assistance. These features help streamline post-interaction processes and enhance agent productivity by providing relevant responses and insights in real-time.

3. Conversational AI

Sprinklr employs conversational AI to power its chatbot functionalities. These chatbots can handle routine customer queries, deflect volumes to self-service channels, and provide personalized responses based on customer context and sentiment analysis. This reduces the burden on human agents and improves response times and customer satisfaction.

4. AI-Powered Insights and Analytics

Sprinklr's AI processes vast amounts of unstructured data from multiple digital channels to provide real-time insights and predictive analytics. This helps in identifying trends, optimizing workflows, and making data-driven decisions to enhance customer service and marketing strategies.

5. Custom AI Models

Sprinklr AI Studio allows users to create custom AI models for specific business needs without extensive coding. These models can be used for text classification, sentiment analysis, and other tailored applications, ensuring that the AI capabilities align closely with the unique requirements of each business.

6. AI for Quality Assurance and Sentiment Analysis

Sprinklr AI+ enhances quality management by automating quality scoring and sentiment analysis of customer interactions. This ensures consistent interaction quality and provides actionable feedback for continuous improvement.

7. AI for Self-Service

Sprinklr's AI-powered self-service solutions include conversational bots and an SEO-optimized knowledge base, which help customers resolve their queries independently. This improves self-service rates and reduces the load on contact centers.

Is Sprinklr Service a Web3 company?

No.

Are there any Web3 components?

Sprinklr Service does not primarily operate as a Web3 company, but it does incorporate some elements and concepts related to Web3. Here are the relevant components and considerations:

1. Embracing Web3 for Creative Ideas

Sprinklr has expressed interest in the potential of Web3 to fuel creative ideas and enhance customer experiences. Haitham Elkhatib, Vice President of MEA at Sprinklr, highlighted the importance of decentralization of data and content, allowing users to create, share, and consume in ways that reflect their personal values and tastes. This suggests that Sprinklr is aware of and exploring the possibilities that Web3 technologies can offer.

2. Integration with Social Media and Digital Channels

While not inherently a Web3 feature, Sprinklr's robust integration with social media and digital channels aligns with the decentralized and user-centric ethos of Web3. The platform's capabilities in social listening, community management, and real-time engagement across multiple channels can be seen as complementary to the principles of Web3, which emphasizes decentralized and user-driven interactions.

3. AI and Data Privacy

Sprinklr's use of AI to manage and analyze customer interactions can be enhanced by Web3's focus on data privacy and user control. Web3 aims to give users more control over their data, which aligns with Sprinklr's efforts to provide secure, AI-powered customer experiences.

4. Potential Future Integrations

Although there are no explicit Web3 technologies currently integrated into Sprinklr Service, the company is positioned to potentially incorporate blockchain-based solutions or decentralized applications (dApps) in the future. This could further enhance data security, transparency, and user control over personal information.