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Sprinklr Service
by Data Direct Group
by Data Direct Group
Profile Information Last updated on: 28 August 2024
Profile Information Last updated on: 28 August 2024
We help make selecting a software for your business effortless, economical and efficient.
by Data Direct Group
by Data Direct Group
Profile Information Last updated on: 28 August 2024
Profile Information Last updated on: 28 August 2024
Sprinklr Service is an AI-powered Customer Contact as a Service (CCaaS) platform designed to unify customer service across more than 30 digital and traditional channels, including social media, voice, email, and live chat. The platform offers a comprehensive suite of features aimed at enhancing customer and agent experiences. Key capabilities include omnichannel support, which allows seamless interactions across various channels without losing context, and advanced AI functionalities that provide real-time insights, automated responses, and predictive analytics. Sprinklr Service also supports self-service solutions, enabling customers to resolve issues independently, and offers robust tools for agent assistance, such as screen sharing, speech-to-text, and real-time voice notes. Additionally, the platform includes quality management features for video calls, proactive messaging, and customizable notifications. With its unified data layer and integration capabilities, Sprinklr Service helps organizations streamline operations, reduce costs, and improve customer satisfaction by providing a single, cohesive view of customer interactions across all touchpoint.
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