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Sprinklr Service
by Data Direct Group
by Data Direct Group
Profile Information Last updated on: 28 August 2024
Profile Information Last updated on: 28 August 2024
We help make selecting a software for your business effortless, economical and efficient.
by Data Direct Group
by Data Direct Group
Profile Information Last updated on: 28 August 2024
Profile Information Last updated on: 28 August 2024
Comprehensive Social Media Management: Users appreciate Sprinklr's ability to consolidate all social media accounts into one platform, simplifying management and monitoring across various channels.
Powerful Social Listening and Reporting: The software is praised for its robust social listening workflows and comprehensive reporting capabilities, which enhance campaign management and ROI analysis.
Exceptional Customer Service: Many users find Sprinklr's customer service to be quick and responsive, helping to resolve issues efficiently.
Feature-Rich and Customizable: Sprinklr is noted for its extensive features and customization options, allowing it to cater to diverse needs within social media teams.
Efficient Integration: The platform integrates well with existing tech stacks, saving time and effort in managing social media and advertising tasks.
Complex User Interface: A common complaint is the complexity of Sprinklr's user interface, which can be challenging for new users to navigate and understand.
High Cost: The software is considered expensive, particularly for large brands or businesses that need to run numerous listening queries, making it less accessible for smaller teams.
Limited Content Formats: Users have reported limitations in content formats, such as the inability to support Instagram story videos and polls.
Inconsistent Analytics: Some users experience delays and discrepancies in analytics and reporting, which can affect decision-making.
Occasional Customer Support Issues: While many praise the customer service, there are reports of unhelpful support in resolving complex issues or providing adequate training.
How is Sprinklr Service in terms of value for money?
for my 10000 people companyHow is Sprinklr Service in terms of ease of use?
for my 10000 people company