By Data Direct Group
Updated On 11th Dec 2024
Comprehensive Social Media Management: Users appreciate Sprinklr's ability to consolidate all social media accounts into one platform, simplifying management and monitoring across various channels.
Powerful Social Listening and Reporting: The software is praised for its robust social listening workflows and comprehensive reporting capabilities, which enhance campaign management and ROI analysis.
Exceptional Customer Service: Many users find Sprinklr's customer service to be quick and responsive, helping to resolve issues efficiently.
Feature-Rich and Customizable: Sprinklr is noted for its extensive features and customization options, allowing it to cater to diverse needs within social media teams.
Efficient Integration: The platform integrates well with existing tech stacks, saving time and effort in managing social media and advertising tasks.
Complex User Interface: A common complaint is the complexity of Sprinklr's user interface, which can be challenging for new users to navigate and understand.
High Cost: The software is considered expensive, particularly for large brands or businesses that need to run numerous listening queries, making it less accessible for smaller teams.
Limited Content Formats: Users have reported limitations in content formats, such as the inability to support Instagram story videos and polls.
Inconsistent Analytics: Some users experience delays and discrepancies in analytics and reporting, which can affect decision-making.
Occasional Customer Support Issues: While many praise the customer service, there are reports of unhelpful support in resolving complex issues or providing adequate training.