Sprinklr Service

by Data Direct Group

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Sprinklr Service

by Data Direct Group

Claimed

Profile Information Last updated on: 1 October 2024

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Profile Information Last updated on: 1 October 2024

3.9out of 5(Overall)

3.9/ 5

Ease of Use

4.3/ 5

Breadth of Features

3.9/ 5

Value for Money

4.0/ 5

Customer Support

3.3/ 5

Ease of Implementation

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Overview of Sprinklr Service Software Company

Sprinklr is a leading enterprise software company specializing in Unified Customer Experience Management (Unified-CXM). The company provides a platform that enables businesses to manage customer interactions across various digital channels, including social media, messaging, live chat, SMS, email, voice, and video. Sprinklr's AI-powered platform helps organizations unify their customer-facing functions to deliver better, more human customer experiences at scale.

Founding and Growth

Sprinklr was founded in 2009 by Ragy Thomas, a technology marketing executive. Initially self-funded, the company started with servers operating out of Thomas's basement. Over the years, Sprinklr has grown significantly, expanding its product offerings and customer base. Early customers included major brands like Cisco, Dell, and Virgin America. The company went public on June 23, 2021, trading on the New York Stock Exchange under the symbol CXM.

Funding and Valuation

Total funding of €311.8 million over multiple rounds.
Latest funding: €100 million Series C extension in January 2022 led by Tiger Global.
Achieved unicorn status with $1.5 billion valuation in January 2022.
Previous investors include General Atlantic, Eight Roads Ventures, Index Ventures.

Product Offerings and Features

Sprinklr Service: An AI-powered Contact Center as a Service (CCaaS) platform that unifies voice, digital, and social channels to provide seamless customer service experiences.

Sprinklr Insights: Tools for social listening, sentiment analysis, and real-time data analytics to gain actionable insights from customer interactions.

Sprinklr Marketing: Solutions for social media marketing, content management, and advertising, enabling brands to engage audiences effectively.
Sprinklr Social: Capabilities for social media management, including monitoring, publishing, and engagement across multiple platforms.

Sprinklr Service AI and New Features

Sprinklr continuously updates its platform with new features and enhancements. Recent updates include the integration of Sprinklr AI+ with Google Cloud’s Vertex AI and OpenAI’s GPT models, providing advanced generative AI capabilities for customer service, insights, social media management, and marketing. The latest platform release (v. 18.8) introduced over 700 new features and enhancements across all product suites.

Company Culture and Values

Emphasizes innovation, customer focus, and employee empowerment.
Hosts regular company-wide offsites to build connections among team members.
Offers competitive salaries and benefits to attract top talent.
Focuses on creating a positive work environment and culture.

User Base and Community

Sprinklr serves over 1,700 enterprise customers, including global brands like Microsoft, P&G, Samsung, and more than 60% of the Fortune 100. The platform is used across various industries, including retail, technology, finance, and the public sector. Sprinklr's user community benefits from the platform's ability to unify customer-facing functions and deliver exceptional customer experiences.