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Salesforce Sales Cloud
by Salesforce
by Salesforce
Profile Information Last updated on: 23 July 2024
Profile Information Last updated on: 23 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by Salesforce
by Salesforce
Profile Information Last updated on: 23 July 2024
Profile Information Last updated on: 23 July 2024
User-friendly interface and easy navigation, making it simple for anyone to use.
Robust set of features for efficient case management and customer service.
Highly customizable platform that can be tailored to specific business needs.
Strong integration capabilities with other Salesforce products and third-party apps.
Excellent knowledge management features for creating and accessing support articles.
Omnichannel routing capabilities that improve agent productivity.
Automation features that streamline repetitive tasks.
Versatility in handling different types of customer communications (email, chat, social media).
Relatively expensive compared to some competitors, especially for small businesses.
Complex system that can be overwhelming for new users to learn.
Customization, while powerful, can be challenging and may require specialized skills.
Reporting could be more flexible, sometimes requiring data export to Excel for advanced analysis.
Some users feel the need to adapt their processes to the tool rather than the other way around.
How is Salesforce Sales Cloud in terms of value for money?
for my 10000 people companyHow is Salesforce Sales Cloud in terms of ease of use?
for my 10000 people companyBy Salesforce