Customer Service: Many users appreciate Broadvoice's customer service, highlighting the ability to speak to real people and the helpfulness of account representatives. Some reviews mention that customer service is excellent and that the staff is friendly and thorough.
Ease of Use: Users have praised Broadvoice for its easy implementation process and smooth communication during setup. The portal is described as easy to navigate, with no outages reported.
Customer Service Issues: Despite some positive feedback, there are numerous complaints about customer service being unhelpful, with long wait times and inadequate responses to technical issues.
Billing and Contractual Issues: There are complaints about hidden charges and difficulties with contract cancellations, including unexpected fees and changes to service plans without prior notice.
