Support and Service: Users have praised the support team for being friendly and extremely supportive, which enhances the overall experience of using the software.

Basic and Straightforward Functionality: Some users find the software straightforward and reliable for basic invoice approval tasks, which meets the essential needs of organizations.

Continuous Improvement: The software is noted for its ongoing enhancements, which users find beneficial in keeping the system up-to-date and functional.

Ease of Use and Automation: Users appreciate SmartTouch ECM for its user-friendly interface and the ability to automate accounts payable and document optimization processes. This automation helps save time and reduce costs associated with managing these processes through a centralized management panel.

Cost: The software is perceived as expensive by some users, which could be a barrier for smaller businesses or those with limited budgets.

Limited Third-Party Integrations: Some users have expressed a desire for more extensive third-party integration options, particularly for accounts payable and document optimization, which could enhance the software's functionality.

User Interface: One of the most common criticisms is that the user interface is considered very basic and outdated, resembling older systems like Windows XP. Users suggest that the interface could benefit from modernization.

Performance Issues: There are occasional mentions of performance issues, such as delays in populating certain data fields, although these are not universally experienced.