RingCentral Contact Center
by RingCentral
by RingCentral
Profile Information Last updated on: 13 July 2024
Profile Information Last updated on: 13 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by RingCentral
by RingCentral
Profile Information Last updated on: 13 July 2024
Profile Information Last updated on: 13 July 2024
RingCentral Contact Center is a cloud-based contact center solution designed to enhance customer service and operational efficiency through an omnichannel approach. It allows businesses to manage customer interactions across multiple channels, including voice, chat, social media, email, SMS, and fax. The platform integrates seamlessly with various CRM systems and other business applications, providing a unified interface for managing customer interactions and streamlining workflows.
RingCentral, Inc. was founded in 1999 by Vlad Shmunis and Vlad Vendrow. Initially focused on small business communications, the company has grown significantly over the years, expanding its product offerings to include a comprehensive suite of cloud-based communication and collaboration solutions. RingCentral went public on the NYSE in 2013 and has since continued to innovate and expand its market presence through strategic partnerships and acquisitions.
RingCentral has received significant venture capital funding from investors such as Sequoia Capital, Khosla Ventures, and Scale Venture Partners. The company completed its IPO in 2013 and has continued to grow its valuation through consistent revenue growth and strategic acquisitions. As of recent financial reports, RingCentral's revenue and market valuation have shown strong performance, reflecting its leadership in the cloud communications space.
RingCentral Contact Center offers a wide range of features designed to improve customer service and agent productivity:
RingCentral has made several strategic acquisitions to enhance its product offerings. Notable acquisitions include Glip for team messaging and collaboration, Dimelo for omnichannel contact center capabilities, and Connect First for outbound/blended customer engagement. Recently, RingCentral acquired select assets from Hopin to expand its video offerings and enhance its ability to host virtual and hybrid events.
RingCentral continues to innovate with new features such as RingCX, a native, intelligent contact center solution that combines unified communications with generative AI capabilities. This solution aims to simplify contact center management and improve customer satisfaction by integrating advanced AI tools and providing a seamless omnichannel experience.
RingCentral is known for its strong company culture and commitment to diversity, inclusion, and employee satisfaction. The company has received numerous awards for its workplace environment, including recognition as one of the best companies for diversity, women, and overall happiness. RingCentral's mission is to simplify business communications and deliver intelligent, connected experiences for its customers.
RingCentral serves a diverse user base, including large enterprises, small and medium-sized businesses, and individual users. The platform is used across various industries such as healthcare, financial services, education, and government. RingCentral has built a strong community of users and partners, supported by extensive resources, training, and customer support to ensure successful adoption and utilization of its solutions