RingCentral Contact Center
by RingCentral
by RingCentral
Profile Information Last updated on: 13 July 2024
Profile Information Last updated on: 13 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by RingCentral
by RingCentral
Profile Information Last updated on: 13 July 2024
Profile Information Last updated on: 13 July 2024
User-Friendly Interface: Many users praise the platform for its intuitive and easy-to-navigate interface, allowing quick access to calling, texting, and meeting functionalities.
Call Quality: Numerous reviews highlight the excellent call and video quality, with clear audio and video without delays.
Feature-Rich Platform: Users appreciate the comprehensive set of features, including voice response (IVR) systems, seamless integrations, and advanced automation capabilities.
Remote Work Support: The software is highly regarded for its ability to support remote and hybrid work environments effectively.
Omnichannel Capabilities: Many users value the ability to manage customer interactions across multiple channels, including voice, chat, and email.
Integration Options: The wide range of integrations with popular third-party apps like Salesforce and Zendesk is frequently mentioned as a positive aspect
Call Quality Issues: Some users report occasional delays in call quality and connection problems.
Customer Service Concerns: A number of reviews mention unresponsive or unhelpful customer support.
Pricing Structure: Some users, especially from smaller businesses, find the pricing to be on the higher side or encounter unexpected fees.
Complex Setup: The initial setup process is described as complex or time-consuming by some users.
Software Glitches: Occasional software bugs or glitches are reported by a few users.
How is RingCentral Contact Center in terms of value for money?
for my 10000 people companyHow is RingCentral Contact Center in terms of ease of use?
for my 10000 people company