Features

Functionality

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Total Features

21

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Advanced Features

  • Access Controls/Permissions

  • Alerts/Notifications

  • Audio Calls

  • Collaboration Tools

  • Electronic Hand Raising

  • File Sharing

  • Meeting Management

  • Mobile Access

  • Polls/Voting

  • Automatic Call Distribution

  • Computer Telephony Integration

  • Predictive Dialer

  • IVR/Voice Recognition

  • Queue Management

  • Text to Speech

  • VoIP Connection

  • Video Conferencing

  • Multi-Channel Communication

  • Live Chat

  • Lead Management

  • Keyword Tracking

Support

  • Help Desk

  • FAQs

  • Forum

  • Knowledge Base

Deployment

  • Cloud, SaaS, Web-Based

  • Desktop - Mac

  • Desktop - Windows

  • Mobile - Android

  • Mobile - iPhone

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RingCentral Contact Center Categories on Zoftware

  • Cloud Pbx

  • Call Center Software

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