Neotel Call Center Software
By Neotel 2000
Many users appreciate the integration with mobile services, allowing for zero-cost internal calls between extensions, both mobile and landline
The predictive dialer and CRM integration are often mentioned as features that enhance productivity by streamlining communication processes
Clients also value the flexibility offered by Neotel, especially its virtual PBX features, which are essential for businesses operating in diverse environments, including remote work setups
Some users have expressed concerns about the complexity of setup and the initial learning curve associated with configuring the system to suit their needs
A few complaints were noted about customer support not being as responsive as expected, particularly when urgent troubleshooting is required.
There have also been some comments regarding limited documentation for advanced features, which can hinder quick adaptation.
