Neotel Call Center Software
By Neotel 2000
Neotel Call Center Software is a comprehensive solution for call centers, combining CRM tools with a virtual PBX system. It features a predictive dialer, telemarketing, and customer service. It integrates with mobile services, allowing unlimited free internal calls and contract bonuses. Neotel's flexible design allows businesses to customize tools and packages, making it an efficient choice for various industries.
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Campaign ManagementCall TransferCall RoutingAdvanced Call ManagementAutomatic Call Distribution (ACD)Interactive Voice Response (IVR)Real-time AnalyticsCall Analytics DashboardTrend AnalysisSeamless CRM IntegrationAutomatic Data SynchronizationUnified Customer ProfilesEnhanced Collaboration ToolsInbound Call ManagementOutbound Call ManagementReal-time MonitoringCommunication ManagementMulti-user CollaborationFax ManagementRecording FeaturesElectronic Signature CapabilityCall TaggingAccess Controls/PermissionsCloud-based SolutionPredictive DialerProgressive DialerInternal Calls at Zero CostSingle Invoice for Fixed and Mobile ServicesCustomizable Package OptionsMobile Service IntegrationEmailHelp DeskForumCloud, SaaS, Web-BasedDesktop - WindowsMobile - Android