LiveAgent
by LiveAgent
by LiveAgent
Profile Information Last updated on: 21 August 2024
Profile Information Last updated on: 21 August 2024
We help make selecting a software for your business effortless, economical and efficient.
by LiveAgent
by LiveAgent
Profile Information Last updated on: 21 August 2024
Profile Information Last updated on: 21 August 2024
LiveAgent is a comprehensive customer support software company that offers a multi-channel help desk solution. It is designed to streamline customer service operations by centralizing customer inquiries from various channels such as email, live chat, call centers, and social media. The software is known for its robust features, including automation tools, a knowledge base, performance analytics, and customizable branding options, which empower organizations to deliver exceptional customer support and build strong relationships with their clients.
LiveAgent was founded in 2004 by Andrej Harsani and Viktor Zeman. The idea for LiveAgent originated from the founders' need to support their Post Affiliate Pro customers in real time. The LiveAgent live chat software was launched in 2006 and evolved into a multi-channel help desk software by 2011. Over the years, LiveAgent has grown significantly, with its revenue reaching $3.6 million in 2020.
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LiveAgent offers a wide range of features designed to enhance customer service operations:
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LiveAgent regularly updates its software with new features and improvements. Recent updates include the introduction of an AI Answer Assistant, which uses ChatGPT technology to enhance customer communication. This feature is available to users with Medium, Large, and Enterprise subscription plans.
LiveAgent emphasizes a customer-centric culture, focusing on delivering exceptional customer experiences. The company values customer feedback and integrates it into product development to ensure that its solutions meet user needs effectively.
LiveAgent serves a diverse range of customers, from small startups to large enterprises. The company has over 30,000 customers globally, highlighting its widespread adoption and effectiveness in various industries. The user community benefits from comprehensive support resources, including a customer portal, 24/7 support, and a vibrant online community where users can share experiences and solutions.
By LiveAgent