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LiveAgent
by LiveAgent
by LiveAgent
Profile Information Last updated on: 21 August 2024
Profile Information Last updated on: 21 August 2024
We help make selecting a software for your business effortless, economical and efficient.
by LiveAgent
by LiveAgent
Profile Information Last updated on: 21 August 2024
Profile Information Last updated on: 21 August 2024
The implementation process for LiveAgent is designed to be straightforward and quick, allowing businesses to get up and running with minimal delay.
The entire setup process for LiveAgent typically takes up to one day. However, if the system being configured is more complex, it might take 2-3 days to complete the implementation. This rapid setup is one of the reasons why LiveAgent is recognized for its fast implementation capabilities.
LiveAgent software can be customized extensively to fit specific business needs. Here are several data points highlighting the customization capabilities:
These customization options make LiveAgent a flexible solution that can be adapted to meet the unique requirements of different businesses, enhancing productivity and customer service quality.
LiveAgent is transparent about its pricing and does not charge any setup fees. The software offers various pricing plans, starting from $9 per agent per month, with no hidden costs such as maintenance or support charges. The costs are primarily based on the number of agents and the plan selected, with additional agents costing $19 per agent per month.
LiveAgent provides comprehensive training and support to new users through several resources:
LiveAgent implements robust security measures to protect user data:
LiveAgent releases updates regularly, typically every month. These updates include new features, improvements, patches, and bug fixes, which are detailed in their changelog. For users of the standalone version, updates require ensuring that the server meets the necessary system requirements, and versions lower than 5.14 must be updated to an intermediary version before proceeding to the latest version.
LiveAgent's policy on data ownership ensures that customers retain ownership of their data. The software allows for data portability, enabling businesses to migrate data from the standalone version to the cloud version. This migration service is provided free of charge for versions 5.42 or below, and standalone customers are offered a 30% lifetime discount for transitioning to the cloud version.
LiveAgent is designed to scale with organizational needs. As businesses grow or change, they can easily scale up or down by adjusting their subscription plan. This flexibility allows businesses to add or remove agents as needed, with pricing adjusted accordingly. This adaptability ensures that LiveAgent can accommodate the evolving needs of businesses, whether they are expanding or downsizing.
LiveAgent's terms for contract renewal and cancellation are straightforward and designed to offer flexibility to its users:
LiveAgent meets several compliance standards to ensure data protection and security:
These compliance measures demonstrate LiveAgent's commitment to maintaining high standards of data security and privacy for its users.
By LiveAgent