Non-Profit Solutions
By Aircall
Aircall is a cloud-based phone system and call center platform founded in 2014 in Paris, France. It specializes in providing an easy-to-use, integrated communications platform aimed at sales and customer support teams. The company serves over 20,000 businesses globally, including nonprofits, with offices in Paris, New York, Madrid, Sydney, Berlin, and San Francisco.
Founded within the eFounders startup studio, Aircall began with a mission to simplify traditional business phone systems, which were often complex and siloed. The company quickly gained traction, attending the 500 Startups accelerator in 2015 and raising an $8M Series A in 2016. Growth accelerated with subsequent funding rounds, opening multiple international offices and expanding its team to over 450 employees by 2021. Aircall celebrated its 10-year anniversary in 2024.
Aircall has raised over $226 million in funding to date. A notable $120 million Series D round in 2021 led by Goldman Sachs Asset Management valued the company at over $1 billion, granting it unicorn status. Other investors include DTCP, Draper Esprit, Adams Street Partners, and eFounders.
Call routing and distribution customization.
Toll-free and local phone numbers in 100+ countries.
Click-to-dial and PowerDialer for efficient outbound calls.
Shared call inbox for team collaboration.
Queue callback to reduce caller wait times.
Call recording and monitoring for quality assurance and training.
Real-time analytics and call center metrics dashboard.
Aircall has continuously expanded its product capabilities, especially in AI-driven communications and integrations. The addition of AI Voice Agents and WhatsApp messaging within its unified platform reflects strategic product expansion to meet evolving customer needs.
Recent innovations include AI-powered voice agents that autonomously handle inbound calls 24/7, AI Assist for real-time conversation support, and WhatsApp messaging integration to reach billions of users on their preferred platform. These features enhance customer engagement and operational efficiency
Aircall fosters a culture of continuous learning and empowerment, encouraging employees to push boundaries and innovate. The company values empathy in customer interactions, transparency, and data-driven performance insights. Leadership emphasizes tenacity, courage, and perseverance as key to their success.
Aircall serves over 20,000 companies worldwide, including a significant nonprofit segment benefiting from discounted access. The user base spans multiple industries and geographies, with a third of revenue coming from the US market. The platform supports hybrid, remote, and on-site teams, reflecting modern work trends.
