Awesome Support offers a wide array of functionalities that make it a comprehensive solution for customer support needs. Key features include the ability to handle unlimited tickets and agents, multiple products support, and a flexible workflow for ticket handling. The plugin supports file attachments, ticket restrictions, and multiple ticket statuses to streamline the support process. It also offers premium add-ons for additional capabilities such as custom fields, private notes, and advanced reporting. The integration with WooCommerce and Easy Digital Downloads makes it particularly useful for e-commerce websites.
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Workflow ManagementThird-Party IntegrationsSupport Ticket ManagementService Level Agreement (SLA) ManagementReal-Time NotificationsMonitoringKnowledge Base ManagementEmail ManagementData Import/ExportCustomizable FormsCustomer HistoryCRMAlerts/EscalationActivity DashboardAPIAccess Controls/PermissionsActivity TrackingAutomated RoutingCustomer DatabaseCustomizable FieldsCustomizable ReportsDocument StorageEmail TemplatesInteraction TrackingMacros/Templated ResponsesMulti-Channel CommunicationReporting/AnalyticsSocial Media IntegrationSurveys & FeedbackWorkflow ConfigurationEmailHelp DeskFAQsForumKnowledge BaseCloud, SaaS, Web-BasedDesktop - MacDesktop - WindowsDesktop - Linux
