Telavox Call Center Pro typical implementation process:

1. Initial Consultation and Analysis: Telavox offers a free analysis to understand the specific needs and requirements of the business. This step involves assessing the current telephony setup and identifying areas for improvement.

    

2. Customization and Configuration: Based on the analysis, Telavox customizes the telephony solution to fit the business's needs. This includes setting up fixed and mobile telephony, customizable queues, programmable call flows, and integrating with existing systems like Microsoft Teams, Hubspot, Salesforce, and BankID.

    

3. Onboarding and Training: Telavox provides comprehensive interactive training for every user to ensure they are comfortable with the new system. Personal support is available to assist with any questions or issues that arise during the onboarding process.

    

4. Number Porting or Assignment: Businesses can choose to keep their current phone numbers to minimize disruption or get new ones as needed. Telavox handles the porting process to ensure a seamless transition.

    

5. Deployment and Go-Live: Once the system is configured and users are trained, the new telephony solution is deployed. Telavox ensures that all features are operational and that the system is fully integrated with the business's existing infrastructure.

    

6. Ongoing Support and Optimization: After deployment, Telavox continues to provide support and optimization services to ensure the system runs smoothly and meets the evolving needs of the business.

Telavox Call Center Pro customization process:

1. Integrations and APIs: Telavox offers a variety of pre-built integrations with business software such as Microsoft Teams, Dynamics, Power BI, Salesforce, Zendesk, and Freshdesk. Additionally, it provides open APIs that allow businesses to integrate Telavox with their own Business Support Systems (BSS).

    

2. Modular Components: The platform is designed with modular components, making it simple for administrators to create, modify, and delete PBX and telephony features themselves.

    

3. Custom Branding: Businesses can opt for Telavox's Flow concept or a complete white-label solution, allowing them to display their own logo and colors on the Telavox UCaaS platform.

    

4. Flexible Licenses: Telavox offers flexible licenses that are not tied to phone numbers or people, allowing businesses to move licenses among employees as needed.

    

5. Self-Service Administration: The admin portal allows businesses to handle the administration of their PBX and telephony, licenses, and users, providing complete control over their communication solutions.

Telavox Call Center Pro additional costs:

1. Setup Fees: Telavox aims to minimize upfront costs, allowing businesses to begin selling promptly and effortlessly. 

    

2. Maintenance and Updates: Telavox is a classic software-as-a-service (SaaS) company, meaning all updates are rolled out automatically at no extra charge. This ensures that businesses always have the latest market solution without additional maintenance costs.

    

3. Support Charges: The terms and conditions mention that the customer is responsible for paying fees set out in the Service Agreement or the Supplier’s applicable price list, which may include support charges. Invoices are typically issued monthly in arrears.

Telavox Call Center Pro training and supports:

1. Telavox Academy: This interactive eLearning platform provides comprehensive training for customers and partners. It includes interactive lessons, quizzes, and video tutorials from platform specialists, covering everything from basic setup to advanced usage.

    

2. Personal Support: Each business is assigned a dedicated Advisor who becomes familiar with their specific needs and can assist with technical implementation, feature questions, and scaling the solution.

    

3. Onboarding and Training: Telavox provides extensive onboarding support, including self-service onboarding courses and pre-built educational materials to ensure users can get started quickly and effectively.

    

4. Ongoing Support: Telavox offers continuous support through its dedicated Partner Managers and Technical Account Managers, who provide assistance with technical questions and complex queries.

    

5. Marketing and Sales Training: For partners, Telavox offers sales and marketing training and certification, helping them to effectively sell and support the Telavox platform.

Telavox Call Center Pro security measures:

1. They use standard encryption when transferring data to secure it, though no method is 100% secure.

    

2. They employ authorized third parties who are obligated not to disclose or misuse personal data. These third parties only have access to perform necessary tasks on Telavox's behalf.

    

3. Telavox strives to process data only within the EU/EEA to comply with data protection laws. If data is processed outside, they ensure adequate safeguards like standard contractual clauses.

    

4. As a data processor, Telavox must have the competence, systems, and resources to process customer data safely per their Data Processing Agreement. This includes staff training, security actions like encryption, and continuous monitoring.

    

5. NUMINTEC, a Telavox company, adopts technical and organizational measures required to protect personal data from alteration, loss, etc. 

Telavox releases updates frequently to ensure that users always have access to the latest features and improvements. The updates are rolled out automatically at no extra charge, which means that customers do not need to manually install updates or worry about additional costs. This approach ensures that all users benefit from the latest enhancements and security patches without any disruption to their service.

Telavox Call Center Pro data ownership and portability:

1. Data Ownership: Telavox acts as a data processor, processing personal data on behalf of its customers, who are the data controllers. This means that the customers own the data, and Telavox processes it only to fulfill the service agreement and other legal obligations.

    

2. Data Portability: Customers have the right to obtain the personal data they have provided to Telavox in a structured, commonly used, and machine-readable format. They can also request that this data be transmitted to another controller, provided that the processing is automated and based on consent or an agreement.

    

3. Support for Data Requests: Telavox supports customers in their requests to modify, export, alter, and access the personal data provided, ensuring compliance with GDPR requirements.

Telavox Call Center Pro scalability:

1. License Management: Telavox provides an admin portal where businesses can manage licenses, add or remove users, and adjust services as needed. This self-service approach allows for real-time administration and flexibility.

    

2. No Long-Term Contracts: Instead of traditional long-term contracts, Telavox offers flexible licenses that are not tied to specific phone numbers or individuals. This means that licenses can be moved among employees as needed, making it easy to scale up or down without incurring unnecessary costs.

    

3. Cost Control: Businesses can avoid unnecessary costs by closing or freezing unused licenses. They can also upgrade from fixed to mobile licenses or renew licenses to reduce monthly costs. This flexibility ensures that businesses only pay for what they need.

    

4. Dedicated Support: Each business is assigned a dedicated Advisor who can assist with scaling the solution, technical implementation, and any other needs. This personalized support ensures that businesses can efficiently manage changes in their communication requirements.

Telavox Call Center Pro terms and conditions:

1. Subscription Billing and Renewal:

    

   • Telavox services are billed on a subscription basis, with billing cycles set either on a monthly or annual basis, depending on the subscription plan selected.

      

   • At the end of each billing cycle, the subscription will automatically renew under the same conditions unless the customer cancels it or Telavox cancels it. Customers can cancel their subscription renewal through their online account management page or by contacting Telavox customer support.

      

2. Subscription Fee Changes:

    

   • Telavox may modify the subscription fees at its discretion. Any changes in subscription fees will become effective at the end of the current billing cycle. Telavox will provide reasonable prior notice of any fee changes, allowing customers to terminate their subscription before the changes take effect.

      

3. Termination and Suspension:

    

   • Telavox reserves the right to terminate or suspend accounts immediately, without prior notice or liability, for any reason, including breaches of the terms and conditions.

      

   • Upon termination, the customer's right to use the service ceases immediately. Customers can terminate their account by discontinuing the use of the service.

      

4. Refunds:

    

   • Certain refund requests for subscriptions may be considered on a case-by-case basis and granted at the sole discretion of Telavox.

      

5. Contractual Obligations:

    

   • The agreement between Telavox and the customer is binding and constitutes the entire agreement regarding the service, superseding any prior agreements.

      

   • The agreement is governed by the laws of Sweden, and any disputes are subject to the jurisdiction of Swedish courts.

Telavox Call Center Pro adheres to the following compliance standards:

1. GDPR Compliance: Telavox complies with the General Data Protection Regulation (GDPR), ensuring that personal data is processed in accordance with EU data protection laws.

    

2. ISO Certifications:

    

   • Telavox, through its subsidiary Numintec, holds several ISO certifications, including ISO 9001:2015 for quality management and ISO 27001:2013 for information security management.

      

   • Numintec also complies with ISO 27017:2014, which provides guidelines for information security controls applicable to the provision and use of cloud services.

      

3. Data Processing Agreements: Telavox has data processing agreements (DPAs) with all providers that supply services involving the processing of personal data, ensuring compliance with data protection regulations.

    

4. Security Measures:

    

• Telavox implements various security measures, including encryption of data in transit, secure development policies, and regular penetration testing to ensure the security of its services.

   

• Regulatory Compliance: Telavox complies with various regulatory requirements, including those related to telecommunications and data retention laws.