Telavox Call Center Pro is an advanced add-on service designed to enhance the capabilities of call and contact centers. This solution offers a suite of smart features that improve workflow efficiency and customer satisfaction. At its core, Call Center Pro provides extended statistics and queue functionalities, making it ideal for businesses seeking a more robust solution for managing calls and optimizing staffing. The service addresses common challenges faced by call center managers, such as agent planning and the need for advanced insights to ensure efficient staffing and customer service. Call Center Pro also excels in providing detailed oversight and analytics. The service includes a live dashboard that allows managers to monitor service levels, average hold times, and abandoned calls in real-time, both from a hunt group and agent perspective. It offers a complete statistics overview with in-app stats, admin reports, and Power BI integration for deeper insights. Additionally, the co-listening feature enables real-time monitoring of conversations for training purposes. These capabilities, combined with features like automatic agent logout for inactive users and customizable pause profiles, make Call Center Pro a powerful tool for businesses looking to optimize their call center operations and improve customer service efficiency.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)

Telavox Call Center Pro's emphasis on data-driven decision-making and quality assurance is another noteworthy characteristic. The technology gives managers instant insights into the functioning of their call center by offering a live dashboard for real-time monitoring of service levels, average hold times, and abandoned calls. Businesses may make well-informed decisions on hiring and resource allocation thanks to the extensive analytics suite, which includes admin reports, in-app data, and Power BI integration. Telavox Call Center Pro stands out as a solution that not only handles calls but also actively helps to improve call center performance thanks to its co-listening feature for real-time conversation monitoring and automatic call recording capabilities, which also improve training and quality control efforts.