Telavox Call Center Pro is a comprehensive add-on service designed to enhance call center operations with a suite of advanced features. It offers multi-wave agent engagement, allowing businesses to add more agents in waves if the primary group doesn't answer. The service includes a callback option, enabling customers to receive a call when it's their turn instead of waiting on hold. Call Center Pro provides CRM integration for quick access to caller information, pause profiles for agents to manage their availability, and automatic call recording for compliance and quality assurance. The solution also offers a live dashboard for real-time monitoring of service levels, average hold times, and abandoned calls. Additional features include comprehensive analytics with in-app statistics, admin reports, and Power BI integration, as well as a co-listening function for real-time conversation monitoring. The service also supports automatic agent logout for inactive users and the ability to create support tickets directly from incoming calls, making it a powerful tool for optimizing call center efficiency and improving customer satisfaction.