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Skype
by Microsoft
by Microsoft
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by Microsoft
by Microsoft
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
The typical implementation process for Skype software involves several key steps, although the exact duration can vary depending on the specific requirements and scale of the deployment. Here is a general outline of the process:
1. Download and Installation:
- Users need to download the Skype application from the official website or app store.
- The installation process is straightforward and usually takes a few minutes.
2. Account Creation and Setup:
- New users must create a Skype account, which involves providing basic information and verifying their email address.
- Existing users can simply log in with their credentials.
- This step typically takes a few minutes to complete.
3. Configuration and Customization:
- Users can customize their profiles, set up their preferences, and configure settings such as privacy options, notifications, and audio/video devices.
- This step can take anywhere from a few minutes to an hour, depending on the level of customization required.
4. Integration with Other Services:
- For business or enterprise use, Skype may need to be integrated with other services such as Microsoft Office 365, Outlook, or other communication tools.
- This integration process can vary in complexity and may take several hours to a few days.
5. Testing and Troubleshooting:
- Users should test the application to ensure that audio and video calls, messaging, and other features are working correctly.
- Any issues encountered during testing may require troubleshooting, which can add additional time to the implementation process.
6. Training and Onboarding:
- For organizations, training sessions may be conducted to familiarize employees with the new software.
- This can take a few hours to a few days, depending on the size of the organization and the complexity of the training.
Overall, the implementation process for individual users is relatively quick, often completed within an hour. For businesses or larger organizations, the process can take several days to a few weeks, depending on the level of integration and training required. The recent updates to Skype, including a modernized UI and new features, aim to streamline this process and enhance the user experience.
Yes, Skype for Business can be customized to fit specific business needs. Here are several data points that illustrate the customization capabilities:
1. Skype Developer Platform:
- The Skype Developer Platform allows businesses to build custom applications on top of Skype for Business and Skype. This platform supports customization for server, client, or web development, and soon for mobile and cloud environments.
2. API Integrations:
- Skype offers extensive API integration capabilities, allowing businesses to connect Skype with other systems and services they use daily. This includes integrating with phone books, contacts, CRM systems, and placing call widgets on websites or mobile applications.
3. Custom Software Development:
- Companies like Dynamic Ventures offer custom software development services for Skype, enabling businesses to create tailored solutions that integrate Skype into their business processes. This includes developing web and desktop applications using the Skype API and other technologies.
4. Skype for Business App SDK:
- The Skype for Business App SDK provides a comprehensive set of tools for developers to create custom applications. It includes objects for managing conversations, participants, and multimedia devices, allowing for detailed customization of communication features.
5. Customization of Meeting Invitations:
- Administrators can customize Skype for Business meeting invitations by adding company logos, help URLs, legal disclaimers, and footer text. This ensures that all meeting invitations align with the company's branding and provide necessary information to participants[20].
6. Skype Manager:
- Skype Manager allows businesses to centrally manage Skype usage across their workforce. This includes creating accounts, allocating Skype Credit, assigning features like Online Numbers and Voicemail, and monitoring usage and costs.
7. Integration with Existing Technologies:
- Skype for Business is interoperable with existing telephony infrastructure, including PBX systems, and integrates seamlessly with Microsoft Office applications. This allows businesses to modernize their telephony systems and enhance productivity through integrated communication and collaboration tools.
8. Customizable User Experience:
- Users can personalize their Skype for Business experience by setting up custom locations, status messages, and integrating their presence information with Outlook calendar data. This helps in providing a tailored user experience that fits individual and organizational needs.
9. Enhanced Meeting Controls:
- Skype for Business offers various meeting controls, such as muting attendees, blocking video, and customizing participant views. These features allow hosts to manage meetings effectively and tailor the experience to specific business requirements.
10. Security and Compliance:
- Skype for Business includes advanced security features like AES and TLS encryption, multi-factor authentication, and compliance with regulatory requirements. These features can be customized to meet the specific security and compliance needs of different industries.
These customization options make Skype for Business a flexible and powerful tool for businesses looking to enhance their communication and collaboration capabilities.
When considering the implementation of Skype for Business, there are several additional costs beyond the basic subscription fees. These costs can include setup fees, maintenance, and support charges. Here are the details based on the provided sources:
1. Setup Fees:
- For businesses, setting up Skype for Business may involve costs related to configuring the software, setting up DNS servers, and external firewalls. This can be done with the help of Microsoft partners or IT service providers, which may charge for their services[10].
- If deploying Skype for Business in a large enterprise, there may be additional costs associated with deployment tools and processes.
2. Maintenance Costs:
- Maintenance costs can include ongoing updates and upgrades to the software. For example, businesses may need to upgrade their Skype for Business Online users to Microsoft Teams, which involves planning and potentially additional costs for new licenses.
- On-premises installations of Skype for Business require compatible server infrastructure and network configurations, which can incur maintenance costs to ensure the system remains operational and secure.
3. Support Charges:
- Microsoft offers various support options, including online resources, phone support, and dedicated customer service representatives. While some support may be included in the subscription, more extensive or personalized support services may incur additional charges.
- For specific features like Audio Conferencing or Phone System, businesses may need to purchase add-on licenses, which come with their own support and maintenance requirements.
4. Additional Licensing Fees:
- Businesses may need to purchase additional licenses for specific features such as Audio Conferencing, Phone System, and Calling Plans. These add-ons are necessary for functionalities like PSTN dialing and conferencing, which are not included in the basic plans.
- Communication Credits may be required to cover costs for PSTN dialing and conferencing minutes, especially for non-domestic calls or dial-outs to mobiles.
5. Subscription Costs for Advanced Plans:
- Higher-tier plans like Office 365 E3 or E5 include more advanced features and capabilities, but they come at a higher monthly cost per user. For example, the Office 365 E3 plan costs $20 per user per month and includes external calling capabilities.
6. Hardware and Infrastructure Costs:
- On-premises deployments may require investment in hardware such as servers and compatible network equipment. Additionally, businesses may need to integrate Skype for Business with existing telephony infrastructure, which can involve significant costs.
Skype offers a variety of training and support options to help new users get started and make the most of the software. Here are the key resources and types of support available:
Training Resources
1. Quick Start Guides:
- Skype for Business provides Quick Start Guides that cover the basics of using the software, including setting up groups, instant messaging, sharing your desktop, and scheduling Skype meetings.
2. Video Training:
- Microsoft offers video training for Skype for Business, which includes tutorials on various features and functionalities. These videos are designed to help users understand how to use the software effectively.
3. Online Courses:
- Platforms like Udemy offer comprehensive courses on Skype for Business, covering everything from instant messaging to advanced communication techniques. These courses are updated regularly and are highly rated by users[20].
4. Step-by-Step Guides:
- There are detailed step-by-step guides available on platforms like YouTube, which walk new users through the process of setting up and using Skype for Business. These guides are particularly useful for visual learners.
5. Customized Training:
- Some training providers, such as Koenig Solutions, offer personalized and customized training sessions. These sessions can be tailored to the specific needs and interests of the users, ensuring a more targeted learning experience[12].
Support Options
1. Microsoft Support:
- Microsoft provides extensive support for Skype through its support website. Users can find answers to frequently asked questions, troubleshooting guides, and detailed articles on various topics related to Skype.
2. Community Forums:
- Skype has active community forums where users can ask questions, share experiences, and get advice from other users and experts. This is a valuable resource for getting help with specific issues or learning about best practices.
3. Customer Service:
- For more personalized support, users can contact Skype customer service directly. This includes help with account issues, billing questions, and technical problems. Contact options include phone support and online chat.
4. In-App Help:
- Skype also offers in-app help features, including tooltips and guided tours, to assist new users as they navigate the software. This helps users get acquainted with the interface and features without needing to leave the app.
5. Meet Now Feature:
- The "Meet Now" feature in Skype allows users to set up collaboration spaces easily and invite others to join, even if they don't have a Skype account. This feature is supported by detailed instructions and support articles to help users get started quickly.
These training and support resources ensure that new users can quickly learn how to use Skype and resolve any issues they encounter, making the onboarding process smooth and efficient.
Skype employs a variety of security measures to protect user data and ensure secure communication. Here are the key security features and practices:
Encryption
1. End-to-End Encryption:
- Skype offers end-to-end encryption for calls, messages, and file transfers through a feature called "Private Conversations." This ensures that only the devices involved in the communication can decrypt the content, making it inaccessible to intermediaries, including Skype's servers.
2. Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP):
- Skype for Business uses TLS and SRTP to encrypt instant messages, audio, video, and desktop sharing. TLS is used for signaling encryption, while SRTP is used for media encryption, providing confidentiality, authentication, and protection against replay attacks[12].
3. Advanced Encryption Standards (AES):
- Skype uses AES-256 encryption for securing voice data and other communications. This is a robust encryption standard widely used for securing sensitive data[10].
Authentication and Access Control
1. Two-Factor Authentication (2FA):
- Skype supports two-factor authentication, adding an extra layer of security by requiring a verification code in addition to the password during login. This helps protect accounts from unauthorized access.
2. Role-Based Access Control (RBAC):
- Skype for Business Server includes RBAC, allowing administrators to delegate specific administrative tasks while maintaining high security standards. This ensures that only authorized personnel have access to sensitive administrative functions.
Data Protection and Privacy
1. Central Management Store:
- Skype for Business Server uses a Central Management Store to securely store configuration data. This centralized approach ensures consistency and security across the deployment.
2. Compliance with Security Standards:
- Skype complies with various security standards, including ISO/IEC 27001 for information security management. This certification demonstrates Skype's commitment to protecting user data through rigorous security practices.
3. Privacy Settings:
- Users can customize their privacy settings to control who can contact them and view their profile information. This helps users manage their visibility and interactions on the platform.
Protection Against Threats
1. Phishing and Malware Protection:
- Skype incorporates measures to protect users from phishing and malware attacks. This includes link previews to help users identify suspicious URLs and proactive detection mechanisms to block malicious content.
2. Regular Security Updates:
- Microsoft regularly pushes security updates to Skype to address vulnerabilities and enhance security features. Keeping the software updated is crucial for maintaining a secure environment.
3. Bug Bounty Program:
- Microsoft has a bug bounty program to encourage security researchers to report vulnerabilities. This helps in identifying and addressing potential security issues proactively.
Additional Security Features
1. Secure File Sharing:
- Files shared over Skype are encrypted during transmission, reducing the risk of unauthorized access or interception.
2. Session Key Management:
- For each call, Skype generates a unique 256-bit AES encryption key for the session. This key is used to encrypt messages and is only valid for the duration of the communication session.
3. Server-to-Server Authentication:
- Skype for Business Server uses the OAuth protocol for server-to-server authentication, ensuring secure integration with other Microsoft services like Exchange Server.
These security measures collectively help protect user data and ensure secure communication on Skype, making it a reliable platform for both personal and business use.
Skype releases updates regularly to ensure the application remains secure, functional, and up-to-date with the latest features. Here are the key points regarding the frequency and management of Skype updates:
Frequency of Updates
1. Regular Updates:
- Skype tends to release updates every few months. However, there can be instances where multiple updates are released within a shorter period, such as less than four weeks.
- For example, Skype for Windows, Mac, Linux, and Web versions have seen updates rolling out on a monthly basis, with specific versions being released in consecutive months.
2. Version-Specific Updates:
- The latest versions of Skype, such as Skype 8.118.0.205, have been released and updated regularly, with the most recent update noted in April 2024.
- Historical data shows that Skype has maintained a consistent update schedule, with significant updates and new features being introduced periodically.
Management of Updates
1. Automatic Updates:
- Skype can be configured to update automatically. Users can enable the "Automatic Updates" option in the settings to ensure they always have the latest version without manual intervention[12].
- Automatic updates help users stay protected with the latest security patches and enjoy new features as soon as they are available[10].
2. Manual Updates:
- Users can manually check for updates by navigating to the "Help" menu and selecting "Check for Updates" within the Skype application. This allows users to control when updates are applied[10].
- For those who prefer not to have automatic updates, Skype provides options to disable this feature and manage updates manually[12].
3. Update Notifications:
- Skype notifies users when a new update is available. These notifications prompt users to download and install the latest version to ensure they are using the most secure and feature-rich version of the software.
4. Update Process:
- The update process typically involves downloading the latest version from the Skype website or app store, followed by installation. Users are often required to restart Skype to complete the update process[10].
- For enterprise environments, updates can be managed using tools like Endpoint Central, which allows administrators to deploy updates across multiple computers efficiently.
5. Handling Update Issues:
- In case of update issues, users can refer to troubleshooting guides and support resources provided by Skype. This includes steps to resolve persistent update notifications or installation problems[12].
- System administrators managing updates at scale may follow a structured process involving preparation, deployment, and handling post-deployment issues, as outlined in studies on update management practices.
By maintaining a regular update schedule and providing multiple options for managing updates, Skype ensures that users can benefit from the latest improvements and security enhancements while minimizing disruptions to their communication activities.
Skype's policy on data ownership and portability is outlined in various documents, including the Microsoft Privacy Statement, Skype's Terms of Use, and other related agreements. Here are the key points:
Data Ownership
1. User Ownership:
- Users retain ownership of their data. This includes communications, files, photos, documents, and other content created, generated, or shared through Skype services[20].
- Microsoft explicitly states that it does not claim ownership of user content. Users are responsible for their content and retain all rights to it[20].
2. Control Over Data:
- Users have control over their data through privacy settings and can manage how their information is used and shared. This includes the ability to view, clear, and manage data associated with their Microsoft account via the Microsoft privacy dashboard[20].
3. Data Protection:
- Microsoft is committed to protecting the security of user data through various security technologies and procedures to prevent unauthorized access, use, or disclosure.
Data Portability
1. Exporting Data:
- Users can export their Skype data, including messages, files, and media, by signing into the Microsoft account Privacy page and following the steps to download their data. This process involves creating an archive of the data, which can then be downloaded and accessed.
- The exported data is typically provided in a .tar file format, which users can extract using appropriate software to access their messages and files.
2. Deleting Data:
- Users can delete their Skype data by navigating to the activity history on the Microsoft account Privacy page and selecting the option to clear Skype activity data.
- This ensures that users can manage their data and remove it from Microsoft's servers if they choose to do so.
3. Data Retention:
- Skype retains different types of data for varying lengths of time. For example, files, voice messages, and call recordings are available for 30 days, while messages, videos, and pictures are retained until they are deleted by the user.
Compliance and Legal Considerations
1. Compliance with Data Protection Laws:
- Skype's data processing practices comply with applicable data protection laws, ensuring that personal and traffic data are handled in accordance with legal requirements.
- Users are informed about the collection and use of their data, and they must consent to these practices as part of the terms of use.
2. Third-Party Data Sharing:
- Data may be shared with third parties for specific purposes, such as analytics or compliance with legal processes. However, users are informed about these practices, and data is often shared in an anonymized or de-identified format[20].
The terms for scaling up or down Skype for Business as organizational needs change are flexible and designed to accommodate varying business requirements. Here are the key points:
Licensing and Client Access Licenses (CALs)
1. User and Device CALs:
- Skype for Business Server uses Client Access Licenses (CALs) to authorize users or devices to access the server. There are different types of CALs, including Standard, Enterprise, and Plus CALs, each providing access to different sets of features.
- Organizations can scale their usage by purchasing additional CALs as needed. For example, a Standard CAL provides basic features like instant messaging and presence, while Enterprise and Plus CALs add capabilities like audio/video conferencing and enterprise telephony.
2. Additive Licensing:
- To enable all features, organizations may need to combine different CALs. For instance, to access advanced conferencing and telephony features, both Enterprise and Plus CALs are required in addition to the Standard CAL.
- This additive licensing model allows organizations to scale up by adding more CALs as their needs grow.
Deployment and Infrastructure
1. Scaling Enterprise Edition Pools:
- Skype for Business Enterprise Edition pools can be scaled up or down by adding or removing Front End servers. This flexibility allows organizations to adjust their infrastructure based on current demand.
- For large-scale deployments, hardware load balancing and DNS load balancing are used to manage traffic efficiently, ensuring high availability and performance.
2. Virtualization and Cloud Integration:
- Organizations can leverage virtualization and cloud services to scale their Skype for Business deployment. This includes using virtual machines and integrating with Microsoft Azure for additional scalability and flexibility.
- The use of cloud services can help reduce the need for physical hardware, making it easier to scale up or down as needed.
Subscription and Software Assurance
1. Volume Licensing and Software Assurance:
- Organizations can obtain Skype for Business through volume licensing agreements, which often include Software Assurance. This provides benefits like access to new software releases and the ability to transfer licenses to cloud environments[10].
- Software Assurance also allows organizations to scale their usage by providing access to the latest features and updates, ensuring that their deployment remains current and capable of meeting evolving needs.
2. Flexible Subscription Plans:
- Skype for Business offers flexible subscription plans that can be adjusted based on organizational requirements. This includes the ability to add or remove users and services as needed, providing a scalable solution that can grow with the organization.
Support and Management
1. Centralized Management:
- Skype for Business provides centralized management tools that allow administrators to easily scale the deployment. This includes managing user policies, configuring server settings, and monitoring performance.
- The ability to manage the deployment centrally ensures that scaling up or down can be done efficiently and with minimal disruption to users.
2. Support Services:
- Organizations can access support services to assist with scaling their Skype for Business deployment. This includes technical support, consulting services, and access to online resources and documentation.
The terms and conditions for contract renewal and cancellation for Skype are detailed in various documents and support articles. Here are the key points:
Contract Renewal
1. Automatic Renewal:
- Skype subscriptions are set to renew automatically. This applies to various types of subscriptions, including Skype Numbers and calling plans.
- Automatic renewals typically occur three days before the end of the current subscription period to ensure continuity of service.
2. Notification of Changes:
- If Skype changes the products included in your subscription, they will notify you by email, stating the changes and their effective date. If you do not wish to accept these changes, you are entitled to terminate your subscription, with effect from the date on which the changes are due to take effect.
3. Cooling-Off Period:
- When you purchase Skype products directly from Skype, you are entitled to a cancellation period of fifteen (15) days (a “Cooling-Off Period”) unless the service has already been used.
4. Subscription Duration:
- Skype offers subscriptions with different durations, such as 1, 3, or 12 months. These subscriptions automatically renew unless cancelled.
Contract Cancellation
1. Cancellation Process:
- To cancel a Skype subscription, users need to log into their account, navigate to the subscription settings, and select the option to cancel the subscription. This can be done via the Skype website or app.
- Subscriptions must be cancelled at least three days before the renewal date to avoid being charged for the next billing cycle.
2. Refund Policy:
- Refunds are available for unused subscriptions that have not expired. Refunds must be requested within 14 days of purchase for Skype Credit, and within 90 days for charges made in error.
- Skype does not provide refunds for subscriptions purchased through third-party partners. Users must contact the partner directly for refund requests.
3. Impact of Cancellation:
- Upon cancellation, the subscription will continue to be active until the end of the current billing period. Users will not be charged for subsequent periods unless they reactivate the subscription.
- If a Skype Number subscription is cancelled, the number remains reserved for the user for 90 days after the expiration date. After this period, the number is released back into the pool and can be purchased by other users.
4. Special Conditions:
- Certain subscriptions, like the "Unlimited World Extra" subscription, have a minimum fixed term (e.g., 2 years) and cannot be terminated before the expiry of the term except in cases of breach by Skype of the Terms.
- If Skype decides to cease offering a particular product, they will provide a 30-day notice, allowing users to terminate their subscription before the changes take effect.
5. Non-Payment:
- Skype may suspend or cancel services if full payment is not received on time. This could result in a loss of access to the account and its content.
6. Reactivation:
- Users can reactivate their subscription after cancelling it by logging into their account and selecting the subscription they wish to reactivate.
Additional Considerations
1. Fair Usage Policy:
- Skype's Fair Usage Policy applies to all subscriptions, ensuring that the services are used for legitimate purposes. Violations of this policy can result in suspension or termination of the subscription.
2. Legal and Regulatory Compliance:
- Skype reserves the right to adjust services to comply with legal and regulatory obligations. Users are entitled to terminate their account if they do not wish to accept the adjusted service.
These terms and conditions provide a comprehensive framework for managing Skype subscriptions, ensuring that users have clear guidelines for renewal and cancellation.
Skype software meets several compliance standards to ensure the security and privacy of user data. Here are the key compliance standards and practices that Skype adheres to:
General Data Protection Regulation (GDPR)
1. GDPR Compliance:
- Skype for Business is designed to comply with the GDPR, which is a regulation in EU law on data protection and privacy. This includes features like data export, data deletion, and user consent mechanisms[10].
- Tools such as the eDiscovery module help organizations comply with GDPR by providing advanced archiving options and enabling the deletion of data upon request.
Health Insurance Portability and Accountability Act (HIPAA)
2. HIPAA Compliance:
- Skype for Business can be made HIPAA compliant if the Enterprise E3 or E5 package is purchased, which includes features like data encryption, audit trails, and secure storage of electronic protected health information (ePHI).
- A Business Associate Agreement (BAA) with Microsoft is required to ensure HIPAA compliance, and appropriate security features must be activated and used by the healthcare organization.
Financial Industry Regulatory Authority (FINRA) and Securities and Exchange Commission (SEC)
3. FINRA and SEC Compliance:
- Skype supports compliance with FINRA and SEC regulations through features like comprehensive archiving, monitoring of content for sensitive information, and automated supervision and e-discovery[12].
- These features help financial services organizations meet regulatory requirements for communication and data retention[12].
MiFID II (Markets in Financial Instruments Directive)
4. MiFID II Compliance:
- Skype for Business includes compliance features to meet MiFID II requirements, which are designed to standardize financial regulations across the EU. This includes recording and securely storing communications related to financial transactions.
ISO/IEC 27001 and ISO/IEC 27018
5. ISO/IEC 27001 and ISO/IEC 27018:
- Skype for Business adheres to ISO/IEC 27001, an international standard for information security management systems, and ISO/IEC 27018, a code of practice for protecting personal data in the cloud.
- These standards ensure that Skype implements robust security controls and privacy protections for user data.
Trustworthy Computing Security Development Lifecycle (SDL)
6. Microsoft Trustworthy Computing SDL:
- Skype for Business is developed in compliance with the Microsoft Trustworthy Computing Security Development Lifecycle (SDL), which includes secure design principles, threat modeling, and rigorous testing to identify and mitigate security vulnerabilities.
Additional Compliance Features
7. Ethical Wall and Data Loss Prevention (DLP):
- Skype for Business includes features like the Ethical Wall and DLP to control communication and prevent the transfer of sensitive information, helping organizations comply with various data protection laws.
8. Transparency Reports and Legal Compliance:
- Skype regularly releases transparency reports detailing government requests for user data and complies with local laws and regulations in the countries where it operates. This transparency helps build user trust and ensures legal compliance.
By Microsoft