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by Aircall
by Aircall
Resolve customer issues in a single call. Integrate your favorite e-commerce tools to have all their data in one place—at any time—and deliver better shopping experiences.
Enterprise (500+)
Connect Aircall to your e-commerce platform Aircall instantly integrates with the merchant platforms your store is built on such as Shopify or BigCommerce. As soon as the phone rings, contact and order details appear in the Aircall phone—no need to spend time searching for the right record. Reduce resolution time Make sure your shoppers are directed to the right agent every time thanks to advanced call routing and IVR, and maximize first-call resolution. Provide better shopping experiences by viewing customers’ full histories, helping you solve issues faster and provide a personalized service. Track call activity and make better staffing decisions Keep a close eye on critical KPIs like missed call rate, calls per agent, and agent availability, setting yourself up to deliver better customer experiences. Track all call activity live in our Activity Feed and quickly adjust workflows to meet demand. Easy, remote-first solution Aircall is easy to set up and keeps teams connected—no matter where their desks are located. Connect immediately with 80+ integrations and customize with our Webhooks and Open API to fit your specific needs. The features retail & e-commerce companies love E-Commerce Integrations Connect Aircall to your favorite e-commerce platform to always have a 360-degree view of your clients’ shopping journey. E-Commerce Integrations Call Routing and IVR Easily set up and adjust routing rules and IVR to make sure callers are guided to the right team on their first try. Call Routing and IVR Advanced Analytics Track every conversation in the Aircall dashboard, use data to make informed decisions, and provide 11-star shopping experiences. Key features Insight Cards See more context behind every inbound call by pulling related data from other apps into view. Live Feed Gain a real-time perspective of team activity so you can shift resources and optimize productivity. Call Monitoring Accelerate employee training and boost call quality assurance by monitoring live calls. Interactive Voice Response (IVR) Set up a smart IVR directory that automatically guides callers to the correct team on their first try. Warm Transfer Give your teammates the option to quickly speak to one another before transferring a live call. Call Recording Review call recordings to help confirm details, monitor quality, and guide training sessions. Business Hours Set customized schedules to confirm exactly when each of your numbers are available to receive calls. Call Routing Direct calls to the correct teammates every time by customizing distribution and ring rules. Call Queuing Give inbound callers the option to remain in queue until one of your agents is available to talk.
per User per Month
per User per Month
per User per Month
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for my 10000 people companyBy Aircall