التأسيس والنمو

عروض ومميزات المنتجات

Primas CX provides a comprehensive suite of tools tailored for modern contact centers:

• Omni-channel Enablement: Integrates voice, email, chat, and social media for seamless customer communication.

   

• AI-Powered Solutions: Includes conversational AI, intelligent virtual assistants, and smart IVR systems for enhanced service automation.

   

• Post-Contact Feedback: Features post-contact surveys to gather actionable customer insights.

   

• Agent Performance Tools: Provides agent monitoring, AI-based assistance, and performance analytics.

   

• Call Recording and Knowledge Management: Supports call recording (audio, video, and screen) and AI-powered knowledge bases to improve service delivery.

   

• Managed Services: Offers migration and deployment for cloud platforms like AWS, Azure, and Google Cloud​.

Primas CX Al والميزات الجديدة

Recent innovations include:

• Intelligent Callback Assistance to reduce hold times.

   

• Integration with platforms like Microsoft Teams and advanced session border controller (SBC) deployments for seamless communication.

   

• Cloud security and disaster recovery services as part of a broader move into enterprise-grade IT solutions​.

ثقافة الشركة وقيمها

Primas Group values innovation, client-focused solutions, and seamless integration of advanced technology into existing systems. The company promotes adaptability and customization to meet diverse client needs across industries, maintaining a professional and collaborative culture​.

المجتمع وقاعدة المستخدمين

Primas CX serves a wide array of clients, from SMEs to large enterprises, across sectors such as healthcare, retail, government, and manufacturing. The platform’s flexibility in supporting diverse communication needs makes it a popular choice for organizations aiming to modernize their customer service​.