Primas CX offers a comprehensive suite of omni-channel contact center applications designed to enhance customer experience and agent productivity. The platform features a Callback dashboard that provides agents with real-time queue information and callback management capabilities. It supports both automatic callbacks based on actual queue position and manual callbacks that can be prioritized using customer-submitted descriptions via SMS or speech-to-text technology. Primas CX emphasizes agent satisfaction by providing a unified interface that consolidates all necessary tools into a single web page, enabling efficient work-from-home capabilities when needed. The solution is designed for easy integration into existing contact center web portals through various methods such as embedded HTML/JavaScript, built-in web applications, or web browser extensions. Additionally, Primas CX offers customizable solutions including IVR programming, CRM integration, and chat programming, all with a focus on rapid deployment to meet urgent business needs.