By Primas Group
تم التحديث بتاريخ 29th Nov 2024
بواسطة Primas Group
Primas CX is a comprehensive suite of omni-channel contact center applications designed to enhance customer experience and streamline agent operations. At its core, the product offers a Callback dashboard that provides contact center agents with real-time insights into queue information and callback queues. This feature allows for efficient management of customer interactions, reducing wait times and improving overall service quality. The system supports both automatic callbacks based on actual queue position and manual callbacks, which can be prioritized based on customer-submitted descriptions via SMS or speech-to-text technology. The platform is built with agent productivity and satisfaction in mind, offering a unified interface that consolidates all necessary capabilities into a single web page. This integrated approach enables agents to work efficiently, whether they are in the office or working from home. The agent features are designed for seamless integration into existing contact center web portals, utilizing embedded HTML/JavaScript, built-in web applications, or web browser extensions. This flexibility ensures that Primas CX can be easily incorporated into a variety of existing contact center infrastructures without significant disruption.
Primas CX is notable for its focus on quick deployment and personalization. By providing solutions "at the speed of need," the company takes pleasure in enabling organizations to swiftly adopt and take use of the platform's capabilities. Whether via built-in online applications, web browser extensions, or integrated HTML/JavaScript, its simplicity of integration with pre-existing contact center web portals makes it a flexible option for companies of all sizes and technical skill levels. Furthermore, by giving agents the resources and flexibility they require to function well, Primas CX's dedication to agent satisfaction—which is demonstrated by its unified interface and work-from-home options—contributes to improved customer service results.
البائع
Primas Group
موقع المقر الرئيسي
Huntington Beach, California, USA
الموقع الإلكتروني للشركة
https://primas.net/
التواصل
+1 8884774627
سنة التأسيس
1994
البريد الإلكتروني
Call Recording Queue Management
Callback dashboard
Real-time queue information
Automatic callbacks
Manual callbacks
SMS integration
Speech-to-text functionality
Agent web portal integration
Primas CX 1.webp
Primas CX 2.webp
Primas CX 3.webp
احصل على أقصى استفادة من المراجعات؛
الاستفادة من قوة الذكاء الاصطناعي لتحقيق النجاح!
ما هو Primas CX من حيث القيمة مقابل المال؟
بالنسبة لشركتي التي تضم 10000 موظفما هو Primas CX من حيث سهولة الاستخدام؟
بالنسبة لشركتي التي تضم 10000 موظفEnglish
Where in GCC does Primas CX have offices?
Not available.
Who are Primas CX customers in the Middle East?
Not available.
What is Primas CX local address?
Not available.
Is Primas CX platform available in Arabic?
Not available.
Does Primas CX platform use AI? And where?
Yes, the Primas CX platform utilizes artificial intelligence (AI) in its operations. The platform incorporates AI to enhance various aspects of software testing and quality assurance.
Primas CX employs AI in several key areas:
Test Automation: AI is used to improve the efficiency and accuracy of automated testing processes. This includes the use of machine learning algorithms to predict potential issues and optimize test cases.
Performance Testing: AI-driven tools are utilized to simulate different load conditions and predict system behavior under various scenarios.
Security Testing: AI helps in identifying and mitigating security vulnerabilities by analyzing patterns and detecting anomalies that could indicate potential threats.
Chatbot Integration: The platform includes a chatbot feature that facilitates online chat communication with customers, leveraging AI to provide real-time support and assistance.
What AI does Primas CX use? ChatGPT, etc.?
Not available.
Is Primas CX a web3 company?
No.
Is there any web3 components?
No.
فحص التوافقية
