OnviCord PRO
بواسطة OnviSource, Inc
OnviCord PRO is a call recording and monitoring software solution offered by OnviSource, a company that specializes in intelligent automation and analytics solutions for contact centers and enterprises. OnviSource positions itself as a transformation company delivering "Intelligent Transformation beyond Intelligent Automation.
OnviSource was founded in 2004 and has since established itself in the market with thousands of installations across various industries. The company has experienced consistent growth and profitability over the years.
OnviCord PRO is OnviSource's flagship call recording and monitoring solution. Key features include:
On-premises and cloud-based deployment options
Multi-site and remote site support
Performance evaluation and optimization tools
Real-time and historical data analysis
Regulatory compliance features
Integration with OnviSource PCI for sensitive data protection
Screen capture functionality (Pictora)
After OnviSource's incorporation in 2004, the company acquired CadCom, Business Solutions, and DavaCord Inc. These acquisitions were led by Omvix Group, OnviSource's parent company, to create a platform for enterprise-wide optimization, automation, and unification.
OnviSource appears to prioritize customer satisfaction, innovation, and professional growth. The company invests in training programs to upskill agents and foster a culture of excellence. They also emphasize their commitment to becoming a vendor of choice and earning customer loyalty.
OnviSource serves hundreds of customers across various industries. The company operates in the United States, Canada, and Mexico. While specific user numbers are not provided, the company has received positive reviews from users who appreciate its customer service, product quality, and responsiveness to feedback.
