OnRelay is designed to be simple and fast to deploy, especially for mobile-first teams and small to medium-sized businesses. The process typically involves the following steps:
A full production-grade service is set up behind this number for testing.
The system supports multi-location and multi-country deployments, allowing mobile users to be added from different regions.
Requires submission of an authorization form and a bill copy from the current provider.
No IP desk phones or special hardware are required.
Activation is as simple as adding the eSIM to the phone.
The system supports custom voice prompts, call filtering, and live operator routing.
Calls are routed using standard cellular voice minutes, ensuring high reliability.
OnRelay is highly customizable to suit various business requirements. Here are the key customization options:
Uploaded audio files (e.g., WAV or MP3 recordings) for manual greetings.
To call queues with custom distribution algorithms (round robin, longest wait, etc.).
Live Operator Groups: You can designate specific staff (e.g., receptionists) to answer calls directly, bypassing automated menus.
Multi-location & Multi-country Support: You can assign company numbers in different cities or countries and route them to specific departments or voice menus.
Answering Services Integration: OnRelay supports integration with commercial answering services, which can act as your main receptionist or backup call handlers.
Call Trees & Sub-Menus: You can build multi-level call trees for different departments, locations, or services, improving caller navigation.
These features make OnRelay adaptable for SMBs, distributed teams, and international operations.
OnRelay is designed to be cost-effective and transparent. Here are the key cost-related data points:
Setup Fees: There are no setup costs. Once you place an order, OnRelay can have your system ready within 1 business day.
Contract Periods: There are no long-term contracts required. This offers flexibility for businesses to scale or cancel as needed.
Maintenance Fees: OnRelay is a cloud-hosted service, so there are no infrastructure or maintenance costs on the client side. Updates and backend maintenance are handled by OnRelay.
Support Charges: There is no mention of separate support fees. Support appears to be included as part of the subscription, and users can contact OnRelay via email or their admin portal.
Trial Period: A 2-week free trial is available for registered businesses, with a temporary company number provided for testing.
OnRelay offers a streamlined onboarding experience designed for quick deployment and ease of use. While there is no formal training program mentioned, here are the key support features available:
Free Trial Setup: New users can start with a 2-week free trial, during which OnRelay sets up a full production-grade system with a temporary company number. This allows users to explore the platform with real functionality.
Preconfigured Voice Menus: The system comes with a default voice menu, which is easy to modify. This simplifies the initial setup for businesses unfamiliar with PBX systems.
Web-Based Admin Panel: Admins can manage users, call flows, and voice menus through a user-friendly web interface, reducing the need for technical training.
Email Support: Users can contact OnRelay’s support team via [email protected] for help with setup, provisioning, and troubleshooting.
IP Phone Provisioning Help: For users integrating IP desk phones, OnRelay provides step-by-step instructions after receiving the phone’s MAC address and user details.
OnRelay implements several robust security protocols to safeguard user data and communications:
End-to-End Encryption: The platform supports TLS (Transport Layer Security) and SRTP (Secure Real-Time Transport Protocol) for encrypted voice communication. This ensures that calls are secure from interception.
Firewall Whitelisting: For IP phone integration, OnRelay uses advanced firewall protections and requires whitelisting of company IP addresses to prevent unauthorized access.
Proprietary Mobility Servers: OnRelay’s backend infrastructure is proprietary and tenanted, meaning each business has isolated data environments, reducing cross-tenant risks.
No VoIP Over Public Data: By using standard cellular voice minutes instead of VoIP over public data networks, OnRelay avoids vulnerabilities associated with congested or unsecured internet connections.
Secure Porting Process: When porting numbers, OnRelay requires authorization forms and billing verification, ensuring that only legitimate owners can transfer numbers.
These measures make OnRelay a secure choice for mobile-first business communications, especially in industries where data privacy is critical.
Frequent and Iterative: Mentions of new features and integrations (e.g., Cisco Mobility Developer Portal, business eSIM support, sipXecs updates) imply that OnRelay evolves regularly.
Cloud-Based Delivery: Updates are managed centrally via OnRelay’s cloud infrastructure, meaning users receive improvements automatically without manual installations.
Firmware Updates for IP Phones: When using IP desk phones, OnRelay’s provisioning server automatically pushes firmware updates and configuration files during setup.
Mobile App Updates: OnRelay apps are available on Google Play and Apple App Store, where updates are rolled out through standard app store mechanisms.
In summary, OnRelay’s updates are cloud-managed, automated, and integrated into its mobile and desktop clients, ensuring minimal disruption to users.
OnRelay supports data portability and user ownership of phone numbers:
Number Porting: Businesses can port their existing numbers to OnRelay. This process typically takes 3–5 business days and requires an authorization form and a bill copy to verify ownership.
Retention of Ownership: Ported numbers remain the property of the business. OnRelay acts as a service provider, not the owner of the number.
No Lock-In: OnRelay does not enforce long-term contracts, allowing businesses to switch providers and take their numbers with them.
These policies align with best practices for data sovereignty, user control, and flexibility in telecom services
OnRelay is designed to be highly flexible, allowing businesses to scale their phone system up or down easily:
This makes OnRelay suitable for growing startups, seasonal businesses, and distributed teams.
OnRelay offers contract flexibility:
This policy supports easy onboarding and offboarding, with minimal risk or commitment.
OnRelay emphasizes security and reliability, though it does not list formal compliance certifications (e.g., ISO, SOC 2, HIPAA). However, it does implement:
