Integration with Cisco: OnRelay’s partnership with Cisco and listing on Cisco’s Mobility Developer Portal adds credibility and technical depth. Users benefit from business eSIM support and carrier-grade mobility features.
Easy Setup and Management: The system is preconfigured with a default voice menu and can be customized easily. Admins find the web-based control panel intuitive, and provisioning new users is quick.
Enterprise-Level Features for SMBs: Users appreciate that OnRelay brings advanced PBX features—like call queues, parallel ring groups, overflow routing, and live operator functionality—to small and medium-sized businesses, without requiring expensive hardware.
Call Quality and Reliability: Unlike VoIP-based systems, OnRelay uses standard cellular voice minutes, which users say results in better call quality, faster call setup, and fewer dropped calls, especially in areas with poor data coverage.
Mobile Flexibility: Users consistently praise OnRelay for allowing them to receive business calls anywhere, even while traveling or working remotely. It’s especially valued by bi-coastal teams and mobile-first businesses.
Limited App Ecosystem: Compared to platforms like RingCentral or Google Voice, OnRelay has fewer integrations with third-party productivity apps and CRMs.
