Name: OnRelay
Brand: OnRelay
SKU: 68b8259c3d7bbc2bf2366908
Rating: 4.3 (19 reviews)

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OnRelay

By OnRelay

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Cloud PBX

Overview of OnRelay Software Company

OnRelay (OR, Inc.) is a telecommunications company specializing in mobile business phone systems. It is headquartered in San Francisco, California, and operates globally. OnRelay pioneered the concept of Mobile PBX, a business phone system that uses standard cellular voice minutes instead of VoIP, making it highly reliable and mobile-friendly.

Founding and Growth

Founded in London, UK, OnRelay later moved its headquarters to San Francisco in 2012.
The company was originally focused on mobilizing enterprise PBX systems from vendors like Cisco, Avaya, Nortel, and Siemens.
It transitioned from reselling through carriers to launching its own branded service in 2013, marking a shift to direct service provision.

Funding and Valuation

OnRelay is a privately held company.
There is no public record of venture funding or valuation, suggesting it may be bootstrapped or funded through strategic partnerships and revenue.

Product Offerings and Features

OnRelay offers a cloud-hosted Mobile PBX system with the following features:

Call Routing: Includes ring groups, call queues, overflow distribution.
Voice Menus: Customizable via text-to-speech or uploaded audio.
Mobile App: Integrates with native dialers and voicemail.
Business eSIMs: Enables separation of personal and business calls.
Multi-location Support: Assign numbers in different cities or countries.
No Hardware Required: Works entirely via mobile phones and cloud infrastructure.
Security: TLS and SRTP encryption for secure communications.

Acquisitions and Product Expansion

Product expansion includes:

Integration with Cisco Mobility Developer Portal.
Sponsorship of the sipXecs open-source project, a full enterprise IP communications system.
Expansion into multi-country deployments and support for international mobile users

OnRelay AI and New Features

Recent innovations include:

Business eSIM support.
Advanced call distribution algorithms (e.g., round robin, longest wait).
Live operator routing and answering service integration.
Custom call trees and sub-menus for complex organizations.

Company Culture and Values

OnRelay draws inspiration from science fiction and innovation. The name “OnRelay” and its branding around “Planet Relay” were inspired by Dr. Vernor Vinge’s novel A Fire Upon the Deep, symbolizing a futuristic vision of mobile communications.
The founding team has strong ties to Norway, a leader in mobile technology.
The company values simplicity, mobility, and decentralization, aiming to empower mobile workers and distributed teams.

User Base and Community

OnRelay serves small and medium-sized businesses (SMBs), especially those with mobile-first or distributed teams.
It is available in 25+ countries and supports multiple languages.
The user community includes telecom operators, remote teams, and international businesses.
While there’s no formal user forum, support is provided via email and documentation.