By Newbridge Business Solutions LLC
تم التحديث بتاريخ 30th Dec 2024
بواسطة Newbridge Business Solutions LLC
Newbridge Business Solutions is a leading provider of call center and contact center technologies, specializing in delivering comprehensive customer experience solutions for small to medium-sized businesses (SMBs) and enterprise-level service organizations.
Newbridge Business Solutions offers a comprehensive suite of technologies and services designed to enhance customer experience, including:
Customer Science (CSci™): An integrated solution encompassing Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and Communications Platform as a Service (CPaaS), featuring omnichannel capabilities, Interactive Voice Response (IVR), social media integration, workforce management (WFM), and office phone products.
Omnichannel Platform: Facilitates seamless communication across various channels, including voice, email, chat, and social media, ensuring a unified customer experience.
IVR Platform: Provides a drag-and-drop IVR builder, enabling the creation of complex interactive voice response systems tailored to specific business needs.
Newbridge Business Solutions emphasizes a collaborative and supportive work environment, valuing work-life balance and fostering a family-like atmosphere. The company encourages its team members to embody core values such as humility, hunger, and intelligence, promoting a culture of passion with purpose.
Newbridge Business Solutions serves a diverse clientele, including SMBs and enterprise-level service organizations across various industries. The company's commitment to customer experience excellence has established a strong presence in the contact center technology sector.
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