Newbridge offers a comprehensive Customer Science solution that integrates cloud-based contact center and unified communications platforms. The system includes AI-powered Interactive Voice Response (IVR) with a user-friendly drag-and-drop interface, Omnichannel communication capabilities, Social Media integration, Workforce Management (WFM), and Office Phone Products. Newbridge's platform provides seamless CRM integrations, allowing agents to access all customer information from a single interface. The solution adheres to HIPAA and PCI DSS compliance standards, ensuring data security and privacy. It also offers robust reporting and analytics tools for tracking key performance indicators, service levels, costs, and revenue. The platform supports remote work environments through its Neighbors-At-Work program, which includes enhanced security measures and performance-based metrics accountability. Additionally, Newbridge provides agent training programs and partners with the North American Customer Service Management Association (NACSMA) to maintain industry-standard best practices.