Newbridge is a Customer Science solution provider specializing in call center and contact center technology. Their flagship product is an integrated platform that combines cloud-based contact center and unified communications services. This platform offers a wide array of features including AI-powered Interactive Voice Response. Omnichannel communication, Social Media integration, Workforce Management and Office Phone Products. Newbridge's solution is designed to streamline customer interactions, improve operational efficiency, and enhance overall customer experience for both SMB and Enterprise level service organizations. The core of Newbridge's offering is their IVR Platform, which features a user-friendly drag-and-drop interface for building interactive voice response systems. This platform is versatile enough for basic users while also offering advanced coding capabilities for complex IVR designs. Newbridge's Omnichannel Platform is another key component, focusing on business process review, workflow optimization, and system configuration to ensure seamless customer interactions across multiple channels. The solution also offers robust CRM integrations, allowing agents to access all relevant information from a single interface and track customer relationships across platforms.

• Mid Market (100-500)

The all-inclusive Customer Science solution from Newbridge is a key distinction. Workforce Management, omnichannel communication, social media integration, AI-powered Interactive Voice Response, office phone products, and cloud-based contact center and unified communications services are all included in this integrated platform. By using this one-stop strategy, companies may improve client experiences across several channels and streamline operations. Furthermore, Newbridge sets itself apart from rivals in the contact center technology market by regularly delivering high-quality products that guarantee customers can depend on their systems to function effectively and efficiently.