The implementation of Mariana Tek follows a structured, hands-on process designed to ensure a smooth transition and successful launch for boutique fitness studios. The timeline typically ranges from 1 to 3 weeks, depending on the complexity of the setup and whether it's a public or custom integration.
Step-by-step implementation process:
Custom developers share project goals and timelines, often participating in a kickoff meeting.
Developers prepare for a technical review by following the Integration Review documentation.
This phase typically takes 1–3 weeks, depending on the complexity and readiness of the integration.
Studio owners must approve the integration for it to be enabled across all studio locations.
Mariana Tek enables the integration and sends post-install notifications.
Ongoing support is provided to ensure smooth operation and client satisfaction.
This process ensures that studios are fully supported from setup to launch, with expert guidance at every stage.
Mariana Tek offers extensive customization options that allow studios to tailor the platform to their unique brand, operational model, and client experience.
Here are key data points highlighting its customization capabilities:
These features make Mariana Tek highly adaptable for boutique fitness businesses, whether they’re single-location studios or multi-location franchises.
Mariana Tek operates on a custom pricing model, typically ranging from $179 to $285 per month per location, depending on the studio’s size and selected feature bundle.
Additional costs may include:
Mariana Tek provides comprehensive onboarding and training through a structured program that typically lasts 5 to 8 weeks. This includes:
Training webinars covering daily operations like class management, POS usage, and customer account handling
Knowledge Base with hundreds of articles across categories like memberships, reporting, mobile apps, and integrations
This multi-channel support ensures studios are well-equipped to use the platform effectively from day one.
Mariana Tek enforces several security protocols to protect user and studio data:
OAuth-based authentication for secure API access and integrations
Privacy Policy and Terms of Service that govern data usage, consent, and third-party access.
However, it’s worth noting that Mariana Tek experienced a data breach in early 2023, where over 1.5 million user records were exposed due to an unsecured Amazon S3 bucket. The company took remedial action to secure the data and prevent future incidents, but this event highlights the importance of ongoing vigilance in cloud-based platforms.
Mariana Tek follows a quarterly release cycle, with major feature updates and enhancements typically rolled out every 3 months. These updates include improvements to consumer apps, POS systems, gamification tools, and reporting dashboards.
Updates are managed through:
Product Roadmap Access, allowing studios to preview upcoming features and plan accordingly.
This structured approach ensures studios always have access to the latest tools while maintaining operational stability.
Mariana Tek’s Developer Terms of Service clarify that studios retain ownership of their data. The platform provides API access for exporting and integrating data with third-party systems, ensuring portability and flexibility.
Key points include:
This policy supports studios that want to migrate, integrate, or analyze their data independently.
Mariana Tek is designed to scale flexibly with studio growth. Whether expanding to multiple locations or downsizing, studios can adjust their setup through the platform’s centralized dashboard.
Scalability features include:
Studios can request changes to their subscription or configuration through Mariana Tek’s support team, ensuring smooth transitions during growth or restructuring.
Mariana Tek offers flexible contract management, especially for membership cancellations, here are the key points:
Membership Cancellation Options: Studios can cancel memberships either immediately or by renewal interval. Immediate cancellation ends the membership and all future reservations, while interval-based cancellation allows clients to use the membership until the end of the current billing cycle.
Self-Service Cancellation: Mariana Tek supports self-service cancellation for memberships purchased online in USD via web or mobile apps. This feature complies with the FTC’s “Click to Cancel” rule, allowing clients to cancel without contacting support, provided minimum commitment terms are met.
Subscription Cancellation: For software subscriptions, users must log into their Mariana Tek account, navigate to the billing section, and follow prompts to cancel. Confirmation of cancellation is required, and auto-pay settings should be disabled to avoid future charges.
Mariana Tek adheres to several key compliance and security standards to protect user data and ensure safe transactions:
PCI DSS Compliance: Mariana Tek processes payments through Stripe, a PCI Level 1 Service Provider, which is the highest level of certification in the payments industry. This ensures secure handling of credit card data and supports contactless payments via Apple Pay, Google Pay, and Samsung Pay.
FTC “Click to Cancel” Rule: Mariana Tek complies with the Federal Trade Commission’s consumer protection rule, allowing clients to cancel memberships online without unnecessary barriers. Studios must clearly display cancellation policies and obtain explicit agreement for recurring charges.
