Client-Facing App Experience : The mobile app is praised for its ease of use and ability to drive more bookings and sales. Studio owners note increased revenue after switching to Mariana Tek.
Smooth Onboarding Process : Studios report a seamless transition from other platforms like Mindbody and ZingFit, with Mariana Tek offering clear guidance and setup support.
Continuous Product Improvement : Mariana Tek is commended for regularly releasing new features and updates. Users appreciate the transparency of the product roadmap and the ability to vote on future enhancements.
Strong Customer Support : Many reviewers highlight the responsiveness and helpfulness of Mariana Tek’s support team. Studios feel supported during onboarding and ongoing use, with direct access to real people.
User-Friendly Interface : Users consistently praise Mariana Tek for its sleek, modern, and intuitive design. Both studio owners and clients find it easy to navigate, which enhances the booking and management experience.
Limited Booking Window Flexibility : A few reviewers mention that the inability to adjust booking and check-in windows past class start times is inefficient and time-consuming.
Glitches and Syncing Delays : Some users experience occasional glitches or slow syncing between desktop and mobile versions, which can affect time-sensitive tasks.
Email Migration Issues : When switching from platforms like Mindbody, users note that client emails often come in unsubscribed, which disrupts marketing efforts.
Customization Costs for Reports : Users report that building custom reports can be expensive, unlike other platforms that offer this service for free.
Limited POS Flexibility for F&B : Studios with food and beverage services (e.g., smoothie bars) find the POS system lacking in customization for that use case. Some suggest integration with platforms like Square or Toast.
