Kunnect's XVP - Hosted Call Center Solution is a cloud-based platform that enhances call center operations. It features a predictive dialer with CRM scripting for outbound calls, a robust call routing system for inbound calls, and performance management tools. The platform uses Amazon Web Services for global reach and scalability, allowing businesses to expand without traditional hosting limitations. Kunnect offers 24/7 customer support and an all-inclusive pricing model of $125 per agent per month, aiming to increase productivity, reduce operational costs, and improve customer satisfaction.
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Payroll & Bookkeeping ServicesInvestment Banking & Securities DealingIndustrial BanksCommercial BankingTelemarketing & Call CentersCommunication Equipment Mfg.Wireless Telecommunications CarriersTelemarketing & Call CentersTelecommunications ResellersTelecommunication Networking Equipment Mfg.Satellite Telecommunications ProvidersCommunication Equipment Mfg.Real Estate Sales & BrokerageReal Estate Loans & Collateralized DebtReal Estate Investment TrustsReal Estate Asset Management & ConsultingPredictive dialerCRM scripting capabilitiesInbound call routingOutbound call managementCloud-based infrastructurePerformance management toolsIntegration with third-party solutions24/7 customer supportAll-inclusive pricing modelConcurrent licensingAutomated Call Distribution (ACD)Interactive Voice Response (IVR)Toll-free number provisioningConference bridgeFail-over destinationsVoicemailIP-PBX functionalityCall recordingSilent monitoringHistorical reportingReal-time queue reportingContact editorSupport for at-home/remote agentsCall blendingAgent productivity metricsCampaign productivity metricsLead analysis toolsData security standardsMulti-lingual supportHelp DeskFAQsForumDesktop - WindowsMobile - AndroidCloud, SaaS, Web-Based
Kunnect
By Kunnect Inc
