Ease of Use and Setup: Kunnect is appreciated for its straightforward setup and ease of use, which helps users get started with minimal technical assistance. This makes it a popular choice for teams with varying levels of tech experience

Feature Set: Users highlight its robust feature offerings, including predictive dialing, call routing, and back-office support. These tools help streamline operations and enhance productivity, particularly for call centers that handle high call volumes

Cloud-Based Flexibility: Many reviews emphasize the flexibility of Kunnect’s cloud-based setup, allowing remote access and integration with AWS, which is beneficial for distributed teams​

Pricing Concerns: Some users mention that Kunnect's pricing, at $125 per user per month, may be a drawback for smaller businesses or those with budget constraints. This can make it less competitive against other, more budget-friendly options

Limited Free Features: Kunnect does not offer a free trial or a freemium version, which has been a point of frustration for users who want to test its features before committing to a subscription​