Ease of Use and Functionality Kajabi is praised for its user-friendly interface and intuitive design, making it easy for beginners to set up online courses, websites, and email campaigns
Professional Look and Features Kajabi’s templates are clean and professional, giving users instant credibility for their online businesses
Customer Support (Mixed Feedback) Some users have found Kajabi’s customer support responsive and helpful, particularly via live chat for Growth and Pro plan customers
Dependability The platform is considered dependable by many users, with features that work exceptionally well without frequent glitches or breakdowns
Cost Savings Users transitioning from multiple platforms to Kajabi have reported significant savings in monthly expenses due to its all-in-one nature
Customer Service Issues A recurring complaint is the poor quality of customer service. Many users report receiving generic or irrelevant responses to their issues, with delays in resolution or no follow-up at all
High Pricing Kajabi is often criticized for being one of the most expensive platforms compared to alternatives. Many users feel the cost does not guarantee a return on investment (ROI).
Limited Customization Users find Kajabi restrictive when it comes to customizing templates, landing pages, or course layouts. Advanced customization options often require additional costs or external expertise
Performance Issues Some users experience slow performance with the software, especially when managing multiple features simultaneously. This has led to errors such as unintended email blasts to entire lists instead of specific segments
Content Organization Challenges The backend system can be cumbersome for organizing large video libraries or migrating content away from the platform
