Global knowledge
by Skillsoft
by Skillsoft
Profile Information Last updated on: 9 September 2024
Profile Information Last updated on: 9 September 2024
We help make selecting a software for your business effortless, economical and efficient.
by Skillsoft
by Skillsoft
Profile Information Last updated on: 9 September 2024
Profile Information Last updated on: 9 September 2024
Initial Consultation: Understanding the specific needs and requirements of the client.
Planning and Design: Developing a tailored implementation plan that aligns with the client's objectives.
Deployment: Installing and configuring the software according to the agreed plan.
Training: Providing comprehensive training to ensure users are proficient with the new system.
Setup Fees: Typically, setup fees can include costs for initial consultation, software installation, configuration, and customization. These fees can vary widely depending on the complexity of the software and the specific requirements of the client.
Maintenance Costs: Maintenance costs for software can range significantly. For example, monthly software maintenance costs can vary from $5,000 to $50,000+ depending on the software type, number of users, and required activities. Maintenance activities often include monitoring software availability, performance, security, compliance, infrastructure optimization, data management, and support.
Instructor-Led Training: Global Knowledge provides instructor-led training courses that can be delivered in classrooms, online, or through a worldwide partner network. These courses cover a wide range of IT and professional development topics, including AWS, Cisco, Google Cloud, ITIL®, Microsoft, Red Hat, and VMware.
On-Demand Learning: They offer on-demand learning resources that allow users to learn at their own pace. This includes access to a broad portfolio of self-paced and premium learning opportunities.
Blended Learning Solutions: Combining online and face-to-face learning approaches, Global Knowledge ensures that employees can engage with the material in various formats that suit their learning styles.
Knowledge Base and Support Center: Users have access to a knowledge base that includes technical documents, knowledge base articles, videos, and presentations. This helps users find solutions to common problems and stay updated with product news and updates.
E-Learning Services: Global Knowledge also offers innovative e-learning services that allow users to access courses aligned with their needs and availability, ensuring continuous learning and skill development.
Administrative, Technical, and Physical Security Measures: These measures are designed to protect against unauthorized access, destruction, or alteration of data. This includes the use of approved security software and firewalls to protect servers and computers containing data.
Data Encryption: Data is encrypted before being transferred electronically to ensure its security during transmission.
Access Controls: Access to personal data is restricted to authorized personnel only. This includes strict controls over who can access production data and audit trails to monitor system and data access as well as configuration changes.
Regular Backups: Daily backups are performed to secure data in the event of a system failure. Full system backups occur immediately before any hardware or software changes are made to the system.
Monitoring and Intrusion Detection: Continuous monitoring of network hardware and applications is conducted to avoid the introduction of security loopholes. Intrusion Detection and Prevention Systems (IDS/IDP) with real-time alerts are also in place.
Disaster Recovery and Business Continuity Plans: These plans are regularly tested to ensure that the organization can quickly recover from any data breaches or system failures.
Employee Training: Employees undergo comprehensive training to understand their responsibilities when handling personal data. This includes online privacy and security training to keep them informed about current regulatory developments and updates of policies and procedures.
Regular Maintenance: Regular maintenance is scheduled nightly from 1:00 a.m. to 1:15 a.m. IST (or ET, depending on the region). An optional maintenance window is available every Sunday between 3:00 p.m. and 4:00 p.m. IST and is used approximately once per quarter.
Notification of Service Interruptions: If additional maintenance is necessary outside of the regularly scheduled times, Global Knowledge makes commercially reasonable efforts to provide prior notification to the designated Administrative Contact of the customer.
Data Ownership:
The concept of data ownership as a property right is debated, with some scholars arguing it could help protect individuals in the digital economy, while others see it as impractical to implement.
Data Portability:
Scaling Up (Vertical Scaling):
Scaling Down:
Scaling Out (Horizontal Scaling):
Autoscaling:
Contract Renewal Terms:
Contract Cancellation Terms:
ISO/IEC 17024:2012:
This standard specifies general requirements for bodies operating certification of persons. It ensures that certification bodies operate in a consistent, comparable, and reliable manner.
ISO 27001:
Global Knowledge provides training for ISO 27001, which is an international standard for information security management systems (ISMS). This standard helps organizations manage the security of assets such as financial information, intellectual property, employee details, and information entrusted by third parties.
PCI DSS (Payment Card Industry Data Security Standard):
PCI DSS is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. Global Knowledge offers training that helps organizations comply with PCI DSS requirements.
GDPR (General Data Protection Regulation):
GDPR is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. Global Knowledge provides training to help organizations understand and comply with GDPR requirements.
HIPAA (Health Insurance Portability and Accountability Act):
HIPAA sets the standard for protecting sensitive patient data. Any company that deals with protected health information (PHI) must ensure that all the required physical, network, and process security measures are in place and followed. Global Knowledge offers training that includes HIPAA compliance.
ISO 22301:
This standard specifies requirements to plan, establish, implement, operate, monitor, review, maintain, and continually improve a documented management system to protect against, reduce the likelihood of, and ensure your business recovers from disruptive incidents. Global Knowledge provides training for ISO 22301 Business Continuity Management.
CMMC (Cybersecurity Maturity Model Certification):