FieldEdge
By Xplor Technologies
FieldEdge is a comprehensive field service management software designed to streamline operations for home service contractors, particularly in industries such as HVAC, plumbing, and electrical services. The software provides tools for managing customers, dispatching technicians, tracking service history, and handling billing and payments. FieldEdge aims to enhance productivity, improve customer service, and increase profitability for service businesses.
FieldEdge has a rich history dating back to 1980 when it was initially founded as Coastal Computer Corporation by George and Glenn Slay. The company introduced the first field service management software, Theos, to help HVAC contractors manage their businesses more efficiently. Over the years, the company evolved, releasing various innovative products and achieving several industry firsts, such as the first electronic dispatch board and the first integration with QuickBooks. In 2016, the company rebranded to FieldEdge and continued to grow, expanding its customer base and product offerings. Today, FieldEdge serves more than 40,000 users across various service industries.
FieldEdge has undergone several acquisitions and mergers that have contributed to its growth and valuation. In 2015, Highland Creek Partners acquired the company, and in 2016, it rebranded to FieldEdge. In 2017, Advent International acquired and merged FieldEdge with Clearent, a payment processing company. FieldEdge now operates as an independent subsidiary under the Clearent Software Holdings portfolio of companies. The financial backing from these acquisitions has enabled FieldEdge to invest in product development and expand its market presence.
FieldEdge has expanded its product offerings through strategic acquisitions. In 2017, Clearent acquired and merged FieldEdge with Coolfront, a leading flat-rate pricing app for HVAC, plumbing, and electrical contractors. This acquisition enhanced FieldEdge's capabilities in providing upfront pricing and streamlined billing processes. The merger with Clearent also brought advanced payment processing features to the FieldEdge platform, further enhancing its value proposition to service contractors.
FieldEdge continuously updates its software with new features to meet the evolving needs of its users. Recent updates have focused on improving user experience, expanding integration capabilities, and adding advanced analytics tools. New features include enhanced mobile app functionalities, improved dispatch board capabilities, and advanced reporting options. These updates ensure that FieldEdge remains a cutting-edge solution for managing field service operations efficiently.
FieldEdge prides itself on a customer-centric approach, focusing on delivering high-quality software and exceptional customer support. The company's culture values innovation, efficiency, and responsiveness to customer needs. FieldEdge's mission is to empower field service contractors with innovative software solutions that maximize their potential and drive business growth. The company fosters a positive workplace atmosphere, encouraging collaboration and continuous improvement among its employees.
FieldEdge serves a diverse user base, including small to large-scale service contractors in HVAC, plumbing, electrical, and other home service industries. The software's flexibility and comprehensive feature set make it suitable for various types of service operations. The FieldEdge community benefits from shared insights, best practices, and access to extensive support resources provided by the company. This strong user community contributes to the ongoing development and improvement of the software.
