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Dayforce HCM
by Ceridian
by Ceridian
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by Ceridian
by Ceridian
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
The implementation process or timeline for Dayforce HCM software. Therefore, I cannot provide specific details from this source.
However, based on general knowledge, the typical implementation process for Dayforce HCM (Human Capital Management) software involves several key steps:
1. Project Planning: This initial phase includes defining the project scope, objectives, timelines, and resource allocation. It involves collaboration between the client and the Dayforce implementation team to ensure alignment on goals and expectations.
2. System Configuration: During this phase, the Dayforce system is configured to meet the specific needs of the client. This includes setting up modules for payroll, benefits, workforce management, talent management, and other HCM functions.
3. Data Migration: Existing data from the client's legacy systems is migrated to the Dayforce platform. This step is critical and involves data mapping, cleansing, and validation to ensure accuracy and completeness.
4. Integration: Dayforce is integrated with other systems used by the client, such as ERP, CRM, and other third-party applications. This ensures seamless data flow and interoperability between systems.
5. Testing: Comprehensive testing is conducted to ensure that the system functions as expected. This includes unit testing, system testing, and user acceptance testing (UAT).
6. Training: End-users and administrators are trained on how to use the Dayforce system effectively. Training sessions may include hands-on workshops, webinars, and documentation.
7. Go-Live: The system is officially launched, and users begin using Dayforce for their daily HCM tasks. Support is typically provided during this phase to address any issues that arise.
8. Post-Implementation Support: After go-live, ongoing support and maintenance are provided to ensure the system continues to meet the client's needs and any issues are promptly resolved.
The duration of the implementation process can vary depending on the complexity of the client's requirements, the size of the organization, and the scope of the project. On average, a typical implementation can take anywhere from a few months to over a year. Smaller organizations with straightforward requirements may complete the process in 3-6 months, while larger enterprises with complex needs may require 12-18 months or more.
Yes, Dayforce HCM software can be customized to fit specific business needs. The search results provide several data points supporting this:
1. According to the Dayforce website , Dayforce offers "a flexible rules engine that handles regulatory changes on the fly" allowing organizations to "tap into any labor market." This suggests the software can be customized to meet specific regulatory and compliance requirements across different regions.
2. The CloudApper AI TimeClock integration highlights how Dayforce timekeeping can be extensively customized, such as adding attestations, capturing custom employee data, verifying employee identities, and enabling features like geofencing and shift bidding/swapping.
3. An article from Outsail mentions "System Configuration Requirements: Customizing Dayforce to meet specific organizational needs, especially for intricate processes like payroll..."
4. The GetApp website states "The system has a vast number of features and one needs to rely on a consultant for customization."
5. Seequelle, a Dayforce implementation partner , offers services to "customize reports so you can easily identify and leverage data from Dayforce for strategic decision-making."
6. Dayforce provides an Integration Studio that "helps ensure Dayforce plays nice with your existing tech stack" by allowing customers to "easily create, manage, and deploy integrations between Dayforce and your other systems."
7. The Dayforce Implementation Guide covers configuring various aspects like creating custom fields, setting up integrations, and enabling role-based features to tailor the software.
Dayforce HCM software involves several additional costs beyond the basic subscription fees. These costs can include setup fees, maintenance, support charges, and other related expenses. Here are the details based on the provided sources:
Setup Fees
1. Initial Setup Costs: The initial setup costs for Dayforce can be significant. For example, one source mentions that the initial setup costs were approximately $687,500, which included internal labor from HR and IT departments .
2. Implementation Fees: Implementation fees can range from 50-60% of the annual software fees, which can translate to $50,000-$60,000 depending on the size and complexity of the implementation .
Maintenance Costs
1. Ongoing Maintenance: The average cost of maintenance can range from a few hundred dollars to several thousand dollars per year, depending on the complexity of the software and the level of support required .
2. Professional Services: Engaging professional services firms to support the initial implementation and ongoing maintenance can add to the costs. For example, one organization reported professional service costs of $118,636 .
Support Charges
1. Customer Support: Dayforce offers various levels of customer support, including phone and live chat. However, premium support options may incur additional charges. Some users have mentioned that the cost of customer support can be significant, especially if premium support is required [13].
2. Audit and Custom Reports: Additional services such as audits of "Dayforce User Roles" can cost around $999. Custom reports and other specialized services may also incur extra fees [13].
Training Costs
1. Employee Training: Training employees to use the new software can be a significant cost. The average cost of training can range from a few hundred dollars to several thousand dollars per employee, depending on the complexity of the software and the duration of the training .
2. Initial Training Costs: For example, initial training costs for one organization were estimated at $181,825, which included onsite training and additional hours for HR staff, supervisors, and other employees .
Customization and Integration Costs
1. Software Customizations: Customizing the software to meet specific organizational needs can be costly. The average cost of customization can range from a few thousand dollars to several hundred thousand dollars, depending on the complexity of the customization work .
2. Integration Costs: Integrating Dayforce with other systems used by the client can also add to the costs. This ensures seamless data flow and interoperability between systems .
Data Migration Costs
1. Data Migration: Migrating data from old systems to the new software can be time-consuming and costly. The average cost of data migration can range from a few thousand dollars to several hundred thousand dollars, depending on the size and complexity of the data .
Subscription Fees
1. Per Employee Per Month (PEPM): The subscription fees for Dayforce typically range from $6 to $31 per employee per month, depending on the specific features and modules availed .
Dayforce HCM offers a comprehensive range of training and support options to new users to ensure they can effectively utilize the platform. Here are the key aspects of the training and support provided:
Training Options
1. E-Learning Courses: Dayforce provides a variety of e-learning courses that allow users to learn at their own pace. These courses cover different aspects of the platform and are designed to help users get up to speed quickly .
2. Interactive Online Help: Users have access to interactive online help, which provides step-by-step guidance on using various features of Dayforce. This resource is particularly useful for new users who need immediate assistance .
3. Training Guides: Comprehensive training guides are available to help users understand the functionalities of Dayforce. These guides cover everything from basic navigation to advanced features .
4. Classroom Learning: For organizations that prefer in-person training, Dayforce offers classroom learning sessions. These sessions are led by experienced trainers and provide hands-on experience with the platform .
5. Virtual Learning: Virtual learning options are available for remote users. These sessions are conducted online and provide the same level of interaction and engagement as classroom learning .
6. Self-Study: Users can opt for self-study using the available training materials and resources. This flexible option allows users to learn at their own pace and convenience .
7. Customized Training: Dayforce offers customized training programs tailored to the specific needs of an organization. This ensures that the training is relevant and effective for the users .
Support Options
1. Customer Success Teams: Dayforce provides dedicated customer success teams that offer guidance and support throughout the implementation process and beyond. These teams help users achieve their goals and maximize the value of the platform .
2. Dayforce Community: The Dayforce Community is an online platform where users can connect with peers, share knowledge, and find answers to their questions. This community is always available and provides a wealth of resources to help users succeed .
3. 24/7 Global Support: Dayforce offers round-the-clock global support to address any issues users may encounter. This ensures that help is available whenever it is needed, regardless of time zones .
4. Predictive Technology: Dayforce uses predictive technology to monitor user processes and proactively identify potential issues. This allows the support team to address problems before they escalate .
5. Customer Support Portal: Users can log in to the customer support portal to get assistance with various aspects of Dayforce, including payroll, tax, benefits, human resources, talent management, and workforce management .
6. Live Chat and Phone Support: Dayforce provides live chat and phone support for immediate assistance. Users can contact support representatives to resolve their issues quickly .
7. Training Videos and Tutorials: Dayforce offers training videos and tutorials that provide visual and interactive learning experiences. These resources help users understand how to perform specific tasks within the platform .
Dayforce has implemented several security measures to protect customer data and ensure data privacy. Based on the information provided in the search results, here are the key security measures in place:
Data Encryption
1. Dayforce uses industry-standard encryption techniques to ensure that all data, both at rest and in transit, is encrypted [10].
2. Dayforce allows customers to configure various encryption methods to be used for features like exports and background jobs .
3. Specific encryption methods mentioned include SQL Transparent Data Encryption (TDE), Key Vault integration, customer-managed keys, and key rotation automation .
Access Controls
1. Dayforce employs stringent access controls, including role-based access and multi-factor authentication options, to restrict unauthorized access to data [13].
2. Customers can define user access roles within Dayforce to control what data different users can view or modify [13].
Compliance Certifications
1. Dayforce is compliant with various data security and privacy standards such as ISO 27001, ISO 27018, GDPR, CCPA, FERPA, and more [13].
2. Dayforce has achieved certifications like SOC 1, SOC 2, and SSAE 18 that attest to its security controls and processes [13].
3. Dayforce is certified under the EU-US Data Privacy Framework, the UK Extension, and the Swiss-US Data Privacy Framework .
Data Centers and Backups
1. Dayforce data is hosted in secure data centers with physical security measures in place [13].
2. Customer data is backed up in multiple geographic locations to ensure redundancy and availability [13].
Policies and Procedures
1. Dayforce has implemented comprehensive security policies, procedures, and safeguards to protect personal information from risks like unauthorized access, loss, or theft [20].
2. Dayforce conducts regular reviews and updates of its security policies and procedures to maintain their relevance and effectiveness [20].
3. Dayforce requires all third parties handling customer data to maintain adequate security safeguards compliant with applicable laws and standards [20].
4. Dayforce has established an ongoing compliance program and shared responsibility model for security .
5. Dayforce utilizes security best practices such as enabling product security features, notification systems, and data masking [10].
Dayforce HCM releases updates frequently, and these updates are managed through a structured process to ensure that the software remains current and functional. Here are the key points regarding the frequency and management of updates:
Frequency of Updates
1. Regular Updates: Dayforce HCM frequently updates its software system. This includes both major releases and minor patches. For example, the release notes for version 2024.1.0 were published on February 27, 2024 , and a patch for version 2023.2.1 was released on November 14, 2023 .
2. Frequent Improvements: According to user reviews, Dayforce frequently updates or even overhauls its software system. While this indicates a commitment to providing an excellent HCM experience, it can also lead to user frustration due to the frequency of updates and associated bugs .
Management of Updates
1. Release Notes: Dayforce provides detailed release notes for each update, which include information about new features, enhancements, and bug fixes. These notes help users understand what changes have been made and how they might impact their use of the software .
2. Structured Update Process: Updates are managed through a structured process that includes testing and validation to ensure that new features and fixes work as intended. This process helps minimize disruptions and ensures that the software remains reliable .
3. User Communication: Dayforce communicates updates to users through various channels, including release notes and notifications within the software. This ensures that users are aware of upcoming changes and can prepare accordingly .
4. Support for Updates: While Dayforce provides support for updates, some users have reported issues with the responsiveness and effectiveness of customer support, particularly when dealing with frequent and buggy updates [13].
5. User Feedback: Dayforce has a portal for user feedback where users can suggest improvements and report issues. This feedback is considered in future updates, although some users have noted that it can take a long time for suggestions to be approved and implemented .
Dayforce HCM has clear policies regarding data ownership and portability, ensuring that users retain control over their data and can transfer it as needed. Here are the key points based on the provided sources:
Data Ownership
1. User Responsibility: Users do not acquire any ownership rights in the Site Materials. Dayforce does not grant any licenses, express or implied, to its intellectual property .
2. Data Retention: Dayforce retains personal information for as long as necessary to fulfill the purpose for which it was collected or as required by law. For applicants not hired, personal information is retained for no more than two years or a shorter period if required by applicable law .
3. Data Protection: Dayforce has implemented policies and procedures to protect personal information, including physical, organizational, and technological measures. These measures are designed to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, and destruction of personal information .
Data Portability
1. Right to Data Portability: Dayforce supports the right to data portability, allowing users to obtain and transfer their personal data. This is in line with various data protection regulations, such as the GDPR .
2. Data Transfer Mechanisms: Dayforce utilizes Standard Contractual Clauses (SCCs) and the UK Addendum to the SCCs for the transfer of personal information from the EU, Switzerland, and the UK to other countries. This ensures that data transfers comply with international data protection standards .
3. APIs and Web Services: Dayforce offers web services and APIs that provide a flexible method for businesses to exchange data. This includes a RESTful API Explorer and Schema Explorer, which facilitate data retrieval and integration with third-party applications .
4. Data Access and Control: Users have access to real-time audit information and can define how long user audit data is stored. This ensures transparency and control over data usage and access .
Compliance and Certifications
1. Compliance with Data Protection Frameworks: Dayforce is certified under the EU-US Data Privacy Framework, the UK Extension to the EU-US Data Privacy Framework, and the Swiss-US Data Privacy Framework. These certifications demonstrate Dayforce's commitment to data protection and compliance with international standards .
2. Privacy-by-Design: Dayforce has strengthened its privacy policies by incorporating privacy-by-design assessments and reviews across business processes and offerings. This proactive approach ensures that data privacy is considered at every stage of product development and business operations .
Dayforce HCM's terms for scaling up or down based on changing organizational needs. However, some relevant information can be inferred:
1. Dayforce HCM is designed to be a scalable platform that can accommodate organizations of varying sizes, from small businesses to large enterprises with thousands of employees [10].
2. The pricing model for Dayforce HCM is typically based on a per-employee, per-month (PEPM) subscription fee . This implies that as the number of employees increases or decreases, the overall cost would scale up or down accordingly.
3. One source mentions that Dayforce HCM "is designed to scale up or down for organizations with between 100 to 12,000+ employees across all industries" , suggesting flexibility in adjusting to changing workforce sizes.
4. The software's cloud-based architecture and unified platform likely facilitate easier scaling compared to on-premises or disparate systems .
5. While specific contractual terms are not provided, it is reasonable to expect that Dayforce, like most SaaS vendors, would allow customers to adjust their subscription levels (number of user licenses) periodically based on headcount changes, with corresponding cost increases or decreases .
6. Implementation partners like Seequelle offer services to help customers "customize reports so you can easily identify and leverage data from Dayforce for strategic decision-making" , which could aid in scaling decisions.
Here are the key terms and conditions related to contract renewal and cancellation for Dayforce HCM:
Contract Renewal:
1. There will be no changes to current agreements, contract terms, or conditions because of the brand change from Ceridian to Dayforce. As customers renew, make add-on purchases, or amend their agreements, standard language will be included to reflect the name change from Ceridian to Dayforce .
2. Pricing is typically based on a per-employee, per-month (PEPM) subscription model, billed quarterly or annually. The PEPM pricing would likely be re-evaluated and potentially adjusted during contract renewal negotiations .
3. Implementation fees for new modules or additional services may apply upon renewal, which can range from 50-60% of the annual software fees .
Contract Cancellation:
1. If a customer cancels their contract, they are able to obtain an extract of their data following a process with the client cancellation team. The data is made available in SQL or XLS format .
2. Customer data is deleted from the production database 90 days after the contract has been terminated .
3. Dayforce has a specialized Cancellation Team that works with customers to understand their needs and deliver necessary data extracts for continued operations after cancellation, free of charge .
4. Additional professional services may be available at extra cost to create customized data exports in the desired format to expedite the cancellation process .
5. The Dayforce Prepaid Mastercard Terms and Conditions outline potential implications for cancelling the Dayforce Wallet service, such as the card being closed or funds being returned via check .
6. Dayforce may terminate or suspend a user's access to the sites for breach of the Terms of Use or for any reason whatsoever, with or without notice .
7. According to one source, the initial setup costs for Dayforce implementation were approximately $687,500, which included internal labor costs. This highlights the potential financial impact of cancelling after implementation .
Dayforce HCM software meets several compliance standards to ensure data security, privacy, and regulatory adherence. Here are the key compliance standards and certifications that Dayforce HCM adheres to:
Security and Data Protection Standards
1. SOC II: Dayforce maintains SOC II compliance, which ensures that the software meets stringent standards for security, availability, processing integrity, confidentiality, and privacy [10].
2. NIST 800-171: Dayforce complies with the National Institute of Standards and Technology (NIST) Special Publication 800-171, which provides guidelines for protecting controlled unclassified information in non-federal systems and organizations [10].
3. ISO Certifications: Dayforce holds ISO certifications, including ISO 27001 and ISO 27018. ISO 27001 is an international standard for information security management systems (ISMS), and ISO 27018 focuses on the protection of personal data in the cloud [10].
Privacy Frameworks
1. EU-US Data Privacy Framework: Dayforce is certified under the EU-US Data Privacy Framework, which ensures that personal data transferred from the European Union to the United States is adequately protected .
2. UK Extension to the EU-US Data Privacy Framework: This certification extends the data protection standards to data transferred from the United Kingdom to the United States .
3. Swiss-US Data Privacy Framework: Dayforce also complies with the Swiss-US Data Privacy Framework, ensuring that personal data transferred from Switzerland to the United States is protected .
Labor and Employment Compliance
1. Fair Labor Standards Act (FLSA): Dayforce supports compliance with the FLSA by dynamically calculating employees' weighted average pay rates for overtime and ensuring that overtime payments are adjusted when bonuses or premiums are applied .
2. State and Provincial Labor Laws: Dayforce includes support for various state and provincial labor laws, such as minimum and maximum shift lengths, meal and break rules, and minimum rest periods. This ensures that organizations can comply with local labor regulations .
3. Pennsylvania Act 32: Dayforce supports the calculation, withholding, and filing of local and school district taxes in accordance with Pennsylvania Act 32 .
4. Multi-Jurisdictional Taxes: The software automatically applies the correct taxation based on the amount of hours worked in each jurisdiction, ensuring compliance with multi-jurisdictional tax requirements .
Additional Compliance Measures
1. Privacy-by-Design: Dayforce has implemented privacy-by-design assessments and reviews across its business processes and offerings, ensuring that data privacy is considered at every stage of product development and business operations .
2. Ongoing Compliance Program: Dayforce has established an ongoing compliance program in accordance with numerous established standards, including those from the National Institute of Standards and Technology (NIST) .
3. Role-Based Security: Dayforce employs role-based security measures to ensure that only authorized users have access to sensitive data, further enhancing compliance with data protection standards [10].
By Ceridian