CustomerGauge
By CustomerGauge
CustomerGauge is a leading Software-as-a-Service (SaaS) platform designed to enhance the B2B customer experience by automatically measuring and analyzing customer feedback. Recognized as the top Voice of Customer (VoC) software for B2B by Gartner, CustomerGauge's platform is tailored to help businesses reduce churn, retain customers, and drive revenue growth through real-time feedback and actionable insights. The platform integrates customer experience data with revenue metrics, providing a comprehensive view of account health and opportunities for upselling, cross-selling, and referrals.
CustomerGauge is a unique platform that offers real-time insights into customer feedback, enabling businesses to respond promptly and capitalize on opportunities. It is specifically designed for B2B businesses, offering tools to track and analyze account-level data, identify at-risk and high-value accounts, and benchmark performance against industry peers. The platform integrates customer experience data with revenue metrics, allowing businesses to prioritize accounts with the most significant impact on revenue and growth. It also provides closed-loop feedback, ensuring prompt and effective addressing of customer issues. The platform offers customizable dashboards and reporting tools, making it easy for businesses to implement without extensive technical expertise. CustomerGauge is known for its excellent customer support and ease of implementation.
Seller
CustomerGauge
HQ Location
Amsterdam, Netherlands
Company Website
https://customergauge.com/
Contact
+31 208202160
Year Founded
2007
Account Alerts
Account Management
Activity Dashboard
Churn Management
Communication Management
Complaint Monitoring
Customer Segmentation
Multi-Channel Data Collection
$ 0
Per User Per Month
English
French
Spanish
German
Italian
Portuguese
Chinese
Dutch
Where in GCC CustomerGauge have offices?
Not Available
Who are CustomerGauge customers in the Middle East
Oberoi Group:
The Oberoi Group, a hotel company in the Middle East, uses CustomerGauge to enhance their customer experience. They have implemented a system that empowers frontline employees to make judgment calls on the spot, which has helped improve their Net Promoter Score (NPS) from 81 to 86.
Engro Polymer and Chemicals Ltd.:
Engro Polymer and Chemicals Ltd., a subsidiary of Engro Corporation in Pakistan, uses CustomerGauge's Account Experience software. They have achieved significant improvements in their customer engagement and retention metrics, including an 8% increase in their closed-loop rate and a 16% increase in NPS.
What is CustomerGauge local address?
Not Available
Is CustomerGauge available in Arabic?
Yes, CustomerGauge supports the Arabic language.
Does CustomerGauge use AI? And where
Yes, CustomerGauge uses AI in several areas to enhance its customer experience management capabilities.
What AI does CustomerGauge use?
Not Available
Is CustomerGauge a Web 3 company?
No
Is there any web 3 components
No
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How is CustomerGauge in terms of value for money?
for my 10000 people companyHow is CustomerGauge in terms of ease of use?
for my 10000 people company