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ConnectWise PSA logo

ConnectWise PSA

by ConnectWise

star
4.1out of 5 (1.2K)
3.6/ 5
Ease of Use
4.0/ 5
Breadth of Features
3.8/ 5
Value for Money
3.7/ 5
Customer Support
3.5/ 5
Ease of Implementation

ConnectWise PSA Features

12

Features

1

Categories

4.1

Verified User Rating

Features

  • ✅ Activity Dashboard
  • ✅ Alerts/Escalation
  • ✅ Interaction Tracking
  • ✅ Email Management
  • ✅ Ticket Management
  • ✅ Automated Routing
  • ✅ Service Level Agreement (SLA) Management
  • ✅ Self Service Portal
  • ✅ Remote Access/Control
  • ✅ Customizable Branding
  • ✅ Reporting/Analytics
  • ✅ Real-Time Chat

Supports

  • ✅ Email
  • ✅ Help Desk
  • ✅ FAQs
  • ✅ Forum
  • ✅ Knowledge Base

Deployment

  • ✅ Cloud, SaaS, Web-Based
  • ✅ Desktop - Mac
  • ✅ Desktop - Windows
  • ✅ On-Premise - Windows
  • ✅ On-Premise - Linux
  • ✅ Mobile - Android
  • ✅ Mobile - iPhone

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ConnectWise PSA

By ConnectWise

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