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Call Center Software Solution
by AirCall
by AirCall
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by AirCall
by AirCall
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
Simplify call center setup so your support and sales teams can get up to speed sooner.Work efficiently as a team
Simplify call center setup so your support and sales teams can get up to speed sooner. Invite your agents, organize your workflows, and open for business anywhere. Work efficiently as a team Build IVR menus and smart routing rules to direct callers to the right agent every time. Collaborate on calls through the shared inbox, apply tags or comments, and assign follow-ups to specific teammates. Track progress toward KPIs Gain visibility into call center performance with the live activity feed. See who’s available, who’s in a call, and how long customers have been waiting. Adapt strategy in the moment to minimize missed calls and achieve your objectives. Call center features Call Routing Direct calls to the correct teammates every time by customizing distribution and ring rules. Call Monitoring Software Accelerate employee training and boost call quality assurance by monitoring live calls. Business Hours Set customized schedules to confirm exactly when each of your numbers are available to receive calls. After-Call Work After a call, give your team the time to tag, assign, and prepare for the next conversation. Call Center Analytics Keep track of all your call center metrics—such as wait time, missed call rate, and call volume—in one place. Call Conference solution Make it a collaborative conversation using Aircall’s call conference feature. Host a total of five people in the same live conference call with Aircall’s VoIP calling solution. Call Queuing Give inbound callers the option to remain in queue until one of your agents is available to talk. Call Recording Review call recordings to help confirm details, monitor quality, and guide training sessions. Blocklist Numbers Eliminate spam callers and bots so you can focus more on the conversations your business cares about. Simple for admins and users One-click integrations Connect Aircall with your CRM or Helpdesk to centralize activity and automate call logging. Intuitive controls Reduce training from months to minutes with elegant apps your agents will appreciate. Easy to manage Add new numbers, teammates, or routing rules on the fly. No IT consultants required.
Seller
AirCall
Call Routing
After-call work
Call Queuing
Call Monitoring Software
Call Center Analytics
Call Recording
Call Conference Solutions
Blocklist numbers
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How is Call Center Software Solution in terms of value for money?
for my 10000 people companyHow is Call Center Software Solution in terms of ease of use?
for my 10000 people company