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Avaya Experience Platform

By Avaya
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Features

Functionality

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Total Features

14

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Advanced Features

  • Call Recording

  • Call Routing

  • CRM

  • Automatic Call Distribution

  • Call Center Management

  • Customer History

  • Multi-Channel Management

  • Multi-Channel Communication

  • Performance Management

  • Interaction Tracking

  • Customer Segmentation

  • Customer Experience Management

  • Social Media Integration

  • Reporting & Statistics

Support

  • Help Desk

  • FAQs

  • Forum

Deployment

  • Cloud, SaaS, Web-Based

  • Mobile - Android

  • Mobile - iPhone

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Avaya Experience Platform Categories on Zoftware

  • Call Tracking Software

  • Call Center Software

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