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Athento
by Athento
by Athento
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by Athento
by Athento
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
The typical implementation process for Athento software involves several key stages designed to ensure a smooth transition and effective integration into a business's existing systems. Initially, the process begins with a thorough needs assessment, where Athento's team collaborates with the client to understand their specific requirements and objectives. This phase is crucial for tailoring the software to meet the unique demands of the business.
Following the needs assessment, the next step is the configuration and customization of the software. Athento's platform is highly flexible, allowing for extensive customization to align with the client's workflows and processes. This stage involves setting up the software environment, configuring user roles and permissions, and integrating with other business applications as needed.
Once the software is configured, the implementation moves to the testing phase. During this stage, the system undergoes rigorous testing to identify and resolve any issues or bugs. This ensures that the software operates smoothly and meets the client's expectations. User acceptance testing (UAT) is also conducted to validate that the system functions correctly from the end-users' perspective.
The final stage of the implementation process is the deployment and training. Athento's team assists with the deployment of the software into the live environment and provides comprehensive training to ensure that users are comfortable and proficient with the new system. The entire implementation process typically takes between 4 to 12 weeks, depending on the complexity of the project and the specific requirements of the client.
Athento software is designed with a high degree of flexibility, allowing it to be customized to fit specific business needs. The platform supports a wide range of customization options, including the ability to create custom workflows, forms, and document types. This enables businesses to tailor the software to their unique processes and requirements.
One of the key features of Athento is its powerful API, which allows for seamless integration with other business applications. This means that businesses can connect Athento with their existing systems, such as CRM, ERP, and other enterprise software, to create a cohesive and efficient workflow. Additionally, Athento offers a range of plugins and extensions that can be used to enhance the functionality of the software.
Athento also provides a user-friendly interface for configuring and customizing the software. This includes drag-and-drop tools for designing workflows and forms, as well as advanced scripting capabilities for more complex customizations. The platform's flexibility ensures that it can adapt to the evolving needs of the business, providing a scalable solution that grows with the organization.
Furthermore, Athento's team of experts is available to assist with customization projects. They offer consulting services to help businesses identify the best ways to configure the software to meet their specific needs. This collaborative approach ensures that the software is optimized for the client's unique requirements, resulting in a more effective and efficient solution.
When considering the implementation of Athento software, it is important to be aware of the additional costs that may be incurred. These costs can include setup fees, maintenance charges, and support fees. Setup fees typically cover the initial configuration and customization of the software, as well as any necessary integrations with other business systems. The exact amount of these fees can vary depending on the complexity of the project and the specific requirements of the client.
Maintenance charges are another important consideration. These fees cover the ongoing maintenance and updates of the software, ensuring that it remains up-to-date and continues to function smoothly. Maintenance fees can be structured as a monthly or annual subscription, and they may vary based on the level of support and services included.
Support fees are also a key component of the overall cost. Athento offers various support plans, ranging from basic support to premium support with faster response times and dedicated account managers. The cost of these support plans can vary depending on the level of service required and the size of the organization.
In addition to these costs, businesses should also consider any potential costs associated with training and onboarding. While Athento provides comprehensive training as part of the implementation process, additional training sessions or ongoing education may incur extra charges. It is important for businesses to discuss these costs with Athento's sales team to get a clear understanding of the total investment required.
Athento offers a comprehensive training and support program to ensure that new users are well-equipped to use the software effectively. The training program includes a range of resources and sessions designed to cater to different learning styles and needs. This includes online tutorials, webinars, and in-person training sessions conducted by Athento's experts.
The initial training typically covers the basics of using the software, including navigation, document management, and workflow configuration. This foundational training is essential for helping users become comfortable with the system and understand its core functionalities. For more advanced users, Athento offers specialized training sessions that delve deeper into the software's advanced features and customization options.
In addition to training, Athento provides ongoing support to help users with any issues or questions they may have. This support is available through various channels, including email, phone, and an online helpdesk. Athento's support team is known for its responsiveness and expertise, ensuring that users receive timely and effective assistance.
Athento also offers a knowledge base and community forum where users can find answers to common questions, share tips and best practices, and connect with other users. This collaborative environment fosters a sense of community and provides additional support resources for users. Overall, Athento's training and support program is designed to ensure that users have the knowledge and resources they need to maximize the benefits of the software.
Athento takes data security very seriously and has implemented a range of measures to protect the data of its users. One of the key security features of Athento is its robust encryption protocols. All data transmitted between the user's device and Athento's servers is encrypted using industry-standard encryption methods, ensuring that sensitive information is protected from unauthorized access.
In addition to encryption, Athento employs strict access controls to safeguard data. This includes role-based access controls (RBAC), which ensure that users only have access to the information and functionalities that are relevant to their role. This minimizes the risk of data breaches and ensures that sensitive information is only accessible to authorized personnel.
Athento also conducts regular security audits and vulnerability assessments to identify and address potential security risks. These audits are performed by both internal security teams and external security experts, ensuring a comprehensive approach to security. Any identified vulnerabilities are promptly addressed to maintain the integrity and security of the system.
Furthermore, Athento complies with various industry standards and regulations related to data security and privacy. This includes compliance with GDPR, HIPAA, and other relevant regulations, depending on the industry and location of the client. By adhering to these standards, Athento ensures that its security practices meet the highest levels of compliance and best practices, providing peace of mind to its users.
Athento releases updates for its software on a regular basis to ensure that clients receive the latest features, improvements, and bug fixes. For cloud-based installations, updates are frequently released, allowing users to benefit from continuous enhancements without additional charges. For Private Cloud and On-Premises installations, Athento follows a quarterly update schedule. Updates are deployed to the client's server every quarter, with specific release dates for each quarter, such as Q1, Q2, Q3, and Q4.
The update process is managed through an automated and validated procedure using Octopus Deploy. This ensures that updates are installed efficiently and with minimal disruption to the client's operations. For customers with an acceptance server, updates are first released to the acceptance server three weeks before they are deployed to the production environment. This allows clients to validate the updates and ensure they meet their requirements before they are applied to the live system.
In GxP-regulated environments, software updates require validation prior to installation in the production environment. This validation process is part of Athento's commitment to maintaining high standards of quality and compliance. If an update fails the validation process, the scheduled update can be canceled, preventing any potential issues from affecting the production environment. This approach ensures that only thoroughly tested and approved updates are applied to the client's system.
Athento also provides detailed changelogs for each update, which are available in the Organisation Admin Panel or System Admin Panel. These changelogs list all the changes included in the update, allowing clients to review and understand the modifications before they are implemented. This transparency helps clients stay informed about the updates and their impact on the system.
Athento's policy on data ownership and portability is designed to ensure that clients retain control over their data and can transfer it as needed. According to Athento's terms, documents and data uploaded to the Athento platform remain the property of the client. This means that clients have full ownership of their data and can export it at any time, especially when canceling their subscription.
Data portability is a key aspect of Athento's service, allowing clients to move their data from one platform to another. This is particularly important for avoiding vendor lock-in and ensuring that clients can switch service providers without losing access to their data. Athento supports data portability by providing mechanisms for clients to export their data in a structured, commonly used, and machine-readable format, such as CSV or JSON. This facilitates the transfer of data to other systems and promotes interoperability.
Athento's privacy policy also outlines the rights of data subjects, including the right to data portability. Clients can exercise this right by contacting Athento's support team or Data Protection Officer. The policy ensures that data transfers are conducted securely and in compliance with relevant data protection regulations. This includes taking necessary precautions when transferring data to countries outside the European Union, ensuring that appropriate safeguards are in place.
Furthermore, Athento reserves the right to perform data analysis on documents and data stored in its software. This analysis is used to improve the service provided to clients, such as identifying the most used features and optimizing document processing methods. However, this does not affect the client's ownership of their data, and Athento ensures that any data analysis is conducted in compliance with data protection laws.
Athento offers flexible options for scaling its services to meet the changing needs of organizations. Clients can scale up by adding more users, increasing storage capacity, or purchasing additional features and services. For example, Athento provides various service options, including plugins, custom document types, and extra SSL certificates, which can be added to enhance the system's functionality.
Clients can also scale their bandwidth to ensure optimal performance. The guaranteed bandwidth in Athento's Cloud infrastructure is 300Mbps, but clients can purchase extra bandwidth if needed. The price for additional bandwidth is specified per extra unit per month, allowing clients to adjust their bandwidth according to their requirements.
Support options can also be scaled to match the level of assistance required by the organization. Athento offers different support plans, ranging from Community to 24/7 support, with varying levels of coverage and pricing. Clients can upgrade their support plan to receive more comprehensive assistance, ensuring that they have the necessary support as their needs evolve.
Athento's pricing structure is designed to accommodate scaling. Clients can choose from various plans based on the number of documents processed per month, storage capacity, and the number of users. Each plan includes a specific limit on the number of documents and storage space, but clients have the option to upgrade their plan or purchase additional storage as needed. This flexibility allows organizations to scale their use of Athento's services in a cost-effective manner.
Athento's terms and conditions for contract renewal and cancellation are clearly outlined to ensure transparency and fairness. The initial subscription period begins on the start date of the contract and expires on the date the contract ends. Unless either party provides written notice of non-renewal, the contract will be automatically renewed for the same period as the initial subscription. The written notice of non-renewal must be submitted between 90 and 45 days before the end of the initial period or subscription term.
Clients agree to pay Athento the prices stipulated in the contract, and these prices may be adjusted unilaterally by Athento at any time. However, while the contract is in force, the prices will remain as agreed upon in the sales offer accepted by the client. Upon renewal, the prices will be those listed online unless otherwise specified in the new contract. Discounts agreed upon in the initial contract cannot be accumulated or used in future budgets and contracts.
In the event of late payments, Athento imposes a monthly 10% surcharge on the outstanding amount. If the account is 60 days in arrears and no payment plan has been negotiated, Athento may undertake judicial proceedings to recover the outstanding amount. Additionally, any development or service work previously agreed upon will be suspended until the outstanding amount is settled.
Clients have the right to cancel the service at any time, provided they meet the conditions laid out in the contract. However, no refunds or credits will be provided for any unused portions or times of service. Athento reserves the right to rescind any or all rights of use if the client violates any conditions of use. This ensures that both parties are protected and that the terms of the contract are upheld.
Athento meets several compliance standards to ensure the security and reliability of its services. The cloud server environments used by Athento are built on ISO 27001-certified platforms, which provide a robust framework for managing information security. This certification ensures that Athento's data centers adhere to high standards of security management and risk assessment.
In addition to ISO 27001, Athento's cloud infrastructure provider complies with ISO 27002 and ISO 27005 standards for security management and risk assessment. These standards provide guidelines for implementing and maintaining an effective information security management system, ensuring that Athento's services are secure and reliable.
Athento also complies with the Spanish Data Protection Law (LOPD) and the General Data Protection Regulation (GDPR) of the European Union. This compliance ensures that Athento handles personal data in accordance with strict data protection regulations, providing clients with confidence that their data is managed securely and in compliance with legal requirements.
Furthermore, Athento's cloud infrastructure provider is recognized with SOC 1 Type I (SSAE 16 and ISAE 3402) and SOC 2 Type I certifications. These certifications demonstrate that Athento's cloud infrastructure meets rigorous standards for security, availability, processing integrity, confidentiality, and privacy. This comprehensive approach to compliance ensures that Athento's services are secure and trustworthy, providing clients with peace of mind.
By Athento